Senior Operations Engineer ESB Ecars - UK

Position Description

Electrification of transport is a key pillar of ESB’s Net Zero Strategy – reducing the carbon impact from transport and improving air-quality while growing our business. ESB builds owns and operates the publicly available Electric Vehicle (EV) charging networks across Ireland and the UK. ESB plans to significantly grow the capacity of its EV charging networks with already over 1000 EV charging stations. Currently in Britian there are over 320 HPC, Rapid and AC charging stations operational across the cities of London, Coventry, Birmingham and growing nationwide with roll out of its HPC hubs. A continual pipeline of additional sites is coming online, and these numbers will grow significantly in the next few years. ESB’s strategy, consistent with our role as a pioneer in Electromobility and our ambition to capture value from the global trend in electrification of transport, is to continue to expand our EV charging infrastructure network.

This engineering role is primarily focused on but not limited to managing the performance and availability of ESB’s EV Network in GB to a 99% uptime metric. This includes performance management and fault correction, fault & complaint analysis, management of preventative and corrective maintenance programs and supporting the expansion and upgrade of ESB’s EV Network. The role will also have responsibility for ensuring all support contracts meet our requirements and KPIs as well as procuring new services as required. It is envisaged that this role will be supported by additional operations engineer roles as the business grows and the role will be responsible for coordination in the GB market. This role will report to the Head of EV Operations.

Key Responsibilities

• Reliability of Network: Ensure ecars’ public EV charging networks operate at 99% reliability in all jurisdictions.
• Safety Practice: Consider and ensure high standards are applied with respect to equipment, staff, contractor, and public safety.
• Contractor and Supplier Management. Management of maintenance contractors and charge station suppliers to agreed KPIs.  Draft tender documentation specifications, conduct tender evaluations and procurement strategies as required.
• Customer Focus: Continually strive to ensure that the ESB ecars infrastructure operates in a safe, dependable, and customer-friendly manner. Monitor and promptly address any issues affecting the EV charging infrastructure network.
• Teamwork: Work collaboratively within ESB ecars and other cross-functional teams to ensure a strong customer focus is maintained.
• Telecommunications: Work with our communications providers to ensure reliable communications with the charging infrastructure.  Identify and resolve communications issues when they arrive.
• Analytics & Reporting: Evaluate and produce analytical reports on the performance of the GB networks and on individual equipment.  Identify individual and type issues, perform root cause analyses and determine required actions to get the best possible performance.
• Stakeholder Relationships: Develop strong working relationships with key internal and external stakeholders such as Local Authorities, Government Bodies, landowners and service providers.
• Technical Knowledge & Development: Keep abreast of new and existing technologies and standards and their potential impact on ESB ecars and the wider ESB Group.
• Process and Procedure Developments: To continuously review current practices with a view to improve the processes and procedures based on the feedback and analysis conducted.

Experience

Essential

• Degree level qualification in electrical, electronic or telecommunications engineering and experience in IT systems or equivalent with experience relevant to this position
• Minimum of 5 years' experience in a similar role
• Experience in management of personnel
• Experienced in Contractor Management
• Ability to work on own initiative with a high degree of self-direction.
• Practical knowledge of electrical design and/or construction site experience is an advantage.
• Experience in troubleshooting and analysing of electrical equipment problems.
• Full Clean Drivers Licence
• Ability to travel nationwide and to Ireland as required.
• Ability to manage inputs from a range of disciplines and to agree delivery programmes.
• Strong awareness of relevant safety obligations and promotion of safety culture.
• Ability to work well within a team as well as to work on own initiative and lead in aspects of work when required.
• Adaptable working approach with a clear focus on customer service.
• Contractor and supplier management, preferably in a multiple-site environment.
• Strong communications and people skills.
• Advanced Excel and analytical capability.

Desirable

• Project Management qualification\experience

Location

The role will be based in the Birmingham with occasional travel to Ireland.

Reporting to

The role will report to the Head of EV Operations, ESB ecars.

Why Work with Us? 

• Opportunity to lead Ireland’s transition to net zero carbon future 

• Progressive, hybrid working model 

• Career development through mentoring and training  

• Corporate Social Responsibility Opportunities 

• Sports and Social Clubs 

• Networking opportunities 

• Credit Union 

• Generous Pension 

• Access to staff well-being programmes 

• Generous parental leave entitlements 

• Strong values-based and inclusive culture  

• Strong commitment to diversity, equity and inclusion  

• Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted 

Salary 

£43,000 - £53,500 depending on experience

Closing Date 

30th April 2024.

Note: Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence, recruitment@esb.ie 

If you have any queries in relation to this job, please contact recruitment@esb.ie  

Your application will be held in reserve for 6 months should you be suitable for the role.