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Customer Operations Team Member (Temp 18 Months)

 
Vacancy Number:  27035
Category:  Business
Job Type:  Temporary Full-time
 

Position Description

 

This is an exciting and challenging opportunity to work in a dynamic and customer focused team at a very interesting time in the evolution of the Electric Ireland Business. The successful candidate will gain value experience of our Billing processes serving all Electric Ireland Electricity and Gas customers.

 

Key Responsibilities

 

  • Billing of customer accounts ensuring accurate and timely issue of invoices to customers.
  • Support in the delivery of Team KPI’s, providing reporting, analysis as required.
  • Managing the registration of customer accounts in Electric Ireland database.
  • Maintaining the integrity of the customer database.
  • Work with team to identify and implement Continuous Customer Improvement business process
  • Driving ongoing process efficiency & customer service improvement.
  • Provide excellence in customer service delivery, supporting the prompt resolution of customer

 

Experience and Qualifications

 

  • Minimum of 1 year work experience in the energy, financial, or other business sector where above knowledge and experience has been gained.
  • A high level of commitment and flexibility.
  • Proven ability to work as part of a team.
  • Good organisational and planning skills.
  • Ability to work to deadlines in a busy office environment.
  • Experience in MS Office packages in particular Excel.

 

Desirable

  • A proven track record in delivery of excellent customer service
  • Proficiency in the use of SAP or equivalent.

 

Location

 

Electric Ireland, Swift Square, Santry

 

ESB is committed to smart working – combining digital tools with a culture of trust and empowerment to enable flexible ways of working. The successful candidate may work flexibly within their jurisdiction with attendance at the workplace for in-person collaboration on at least two anchor days per week. All smart working arrangements are subject to manager approval and ongoing review, based on the operational requirements of the role, the team, and the individual.

 

Reporting To

 

Residential Billing Team Lead

 

Why Work with Us?

  • Opportunity to lead Ireland’s transition to net zero carbon future
  • Career development through mentoring and training 
  • Corporate Social Responsibility Opportunities
  • Sports and Social Clubs
  • Networking opportunities
  • Credit Union
  • Generous Pension
  • Access to staff well-being programmes
  • Generous parental leave entitlements
  • Strong values-based and inclusive culture
  • Strong commitment to diversity, equity and inclusion
  • Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted

 

Salary

€32,450 - €38,840


Closing Date

25th July 2025

 

Note: Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence, recruitment@esb.ie

 

If you have any queries in relation to this job, please contact recruitment@esb.ie

 

Your application will be held in reserve for 6 months should you be suitable for the role.

 

 

Diversity, Equity and Inclusion Statement

ESB is committed to being an equal opportunities employer. We welcome applications from all sections of society and ensure that no one is discriminated against on the grounds of race, religion or belief, ethnicity or nationality, disability, age, citizenship, marital status, domestic or civil partnership status, sexual orientation or gender identity, or any other basis as protected by law. 

Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence, recruitment@esb.ie.  

About ESB

Join us in our mission to achieve a net-zero electricity system by 2040. ESB is Ireland’s leading energy utility, with activities spanning electricity generation, transmission and distribution, energy supply, energy services and international consultancy. Operating in Ireland, Northern Ireland and Great Britain, we invest over €1 billion each year to deliver a new energy future based on reliable, affordable zero-carbon electricity.
 

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