Operations Engineer ecars

Position Description

Electrification of transport is a key pillar of ESB’s Net Zero Strategy – reducing the carbon impact from transport and improving air-quality while growing our business. ESB built, owns, and operates the publicly available Electric Vehicle (EV) charging network on the island of Ireland. ESB plans to significantly grow the capacity of the Irish EV charging network with already over seven hundred sites across Ireland and it’s expanding network in Britain. Currently over 270 HPC, Rapid and AC charging stations installed and operational across London, Coventry, and Birmingham with a continual pipeline of additional sites expected to come online. ESB’s strategy, consistent with our role as a pioneer in electromobility and our ambition to capture value from the global trend in electrification of transport, is to continue to expand our EV charging infrastructure network.  

ESB ecars Operations team is responsible for managing the performance and availability of ESB’s EV charging networks in Ireland, Northern Ireland and Great Britain from performance management & reporting to fault and complaint analysis, management of preventative and corrective maintenance programs and supporting the expansion and upgrade of ESB’s EV charging networks. Reporting to the Head of Operations Asset Management.

The role will encompass the resolution of escalated customer complaints, assessing the quality of maintenance regimes and safety aspects of charging stations and associated equipment. The role requires expertise in quality assurance processes and safety protocols in maintaining the reliability and safety of the charging infrastructure. 

There is a requirement to travel to various chargers across Ireland on a regular basis and must have a suitable Drivers Licence and means to do so. 

Key Responsibilities

• Safety Practice: Consider and ensure high standards are applied with respect to equipment, staff, contractor and public safety.
• Contractor and Supplier Management. Management of Maintenance Contractors and chargepoint suppliers. Assist with tender documentation, evaluation and procurement strategies as required.
• Customer Focus: Continually strive to ensure that the ESB ecars infrastructure operates in a safe, reliable and customer-friendly manner. Work to improve or promptly address any issues affecting the EV charging infrastructure network.
• Teamwork: Work collaboratively within ESB ecars and other cross-functional teams to ensure a strong customer focus is maintained and to ensure project delivery & performance as well as risk management.
• Telecommunications: Work with the communications providers to ensure reliable communications with the charging infrastructure. To identify and resolve communications issues when they arrive.
• Network Performance: Evaluate analytical reports of on the performance across networks and on individual equipment in identifying issues, cause of cause and determine possible actions to get the best possible performance. Monitor and promptly address any technical issues affecting the EV charging network. 
• Stakeholder Relationship: Develop strong working relationships with key internal and external stakeholders such as Local Authorities, Government Bodies, Landowners and Service Providers.
• Process and Procedure Developments: To continuously review current practices with a view to improve the processes and procedures based on the feedback and analysis carried out.

Knowledge, Skills and Experience

• Ability to manage inputs from a range of disciplines and to agree delivery programmes.
• Strong awareness of relevant safety obligations and promotion of safety culture.
• Ability to work well within a team as well as to work on own initiative and lead in aspects of work when required.
• Adaptable working approach with a clear focus on customer service.
• Contractor and supplier management, preferably in a multiple-site environment.
• Strong communications and interpersonal skills.
• Advanced Excel.
• Presentation skills.

Qualifications 

Essential

• Degree level qualification in electrical, electronic or telecommunications engineering and experience in IT systems or equivalent with experience relevant to this position.
• Minimum of 3+ years' experience in a similar role 
• Full Clean Drivers Licence

Desirable

• Experience in troubleshooting and analysing of electrical equipment problems. 
• Practical knowledge of electrical design and/or construction site experience is an advantage.

Location

The role will be based in ESB’s Offices in Swift Square but given the profile of potential projects regular travel in Ireland and the UK will be a feature of this role. Occasional wider travel will also be required such as visit with suppliers etc.  

Reporting to

The EV Network Operations Engineer will report to the Head of Operations, Asset Management, ESB eCars.

Why Work with Us?

• Opportunity to lead Ireland’s transition to net zero carbon future
• Progressive, hybrid working model
• Career development through mentoring and training 
• Corporate Social Responsibility Opportunities
• Sports and Social Clubs
• Networking opportunities
• Credit Union
• Generous Pension
• Access to staff well-being programmes
• Generous parental leave entitlements
• Strong values-based and inclusive culture
• Strong commitment to diversity, equity and inclusion
• Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted

Salary

€48,100 - €56,600

Closing Date

25th July 2025

Note: Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence, recruitment@esb.ie

If you have any queries in relation to this job, please contact recruitment@esb.ie

Your application will be held in reserve for 6 months should you be suitable for the role.