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Voice & Video Services Team Manager, Networks Telecoms

 
Vacancy Number:  27925
Category:  Engineering - Telecoms
Job Type:  Full-time
 



Position Description
Telecommunications are transforming our lives in the way we live and work and are essential to the remote management of systems and assets. ESB's Networks Telecoms group has over one hundred staff providing the critical operational telecom networks needed to deliver the broadband and data circuits required to control the distribution, transmission and generation systems.

 

Networks Telecoms deliver this by operating and managing the largest private Telecoms Network in Ireland and are among a leading group of European utilities building our own private Long Term Evolution (LTE) Network. These initiatives are a critical part of our move to Smart Networks and the digitisation of ESB.

 

The successful candidate will lead a team of telecommunications professionals with responsibility for critical communications systems for our Customer Engagement Platforms used in the ESB Networks, Electric Ireland and ESB Enterprise Services. The team is also responsible for the procurement and commercial management of significant telecommunications contracts. The role is well suited to an ambitious professional who wants to develop their career in a critical leadership role with huge potential for growth.

 

Key Responsibilities

  • Leading a highly skilled team to develop and maintain customer engagement platforms including ACD, IVR and multi-channel communications to all ESB customers.
  • Leading procurement and supplier engagement for multiple large telecommunications contracts for the ESB group.
  • Leading work programmes for the deployment of new telecommunications infrastructure.
  • Owning the support and maintenance of a wide variety of systems in line with agreed SLAs.
  • Managing the sourcing and management of specialist contractors to support the team.
  • Drive a strong safety, quality, and high-performance team culture.
  • Leading engagement and communication with senior stakeholders (both internal and external).
  • Development of people and building capability to meet business needs.
  • After-hours support may be a feature and will come with an associated allowance

 

Experience & Qualifications
Essential

  • A degree in engineering, IT or a business discipline or equivalent work experience.
  • A minimum of 7 years’ relevant experience.
  • An ability to develop capability and positively lead a team of highly qualified professionals.
  • An understanding of telecommunications technologies and systems.
  • Excellent leadership, communication and organisational skills.
  • Strong commercial management experience.
  • An understanding of safety and wellbeing in creating a positive working environment.
  • Full clean EU driving licence. Travel is required.

Desirable

  • Experience of procurement and managing commercial contracts.
  • An appreciation of cybersecurity and telecommunication network resilience.
  • Project management qualification and experience.
  • An appreciation of technology to support voice and video systems.

 

 

Location
Wilton, Cork or Leopardstown, Dublin (to be confirmed prior to appointment).


Travel throughout the country is an integral part of this role. 


ESB is committed to smart working – combining digital tools with a culture of trust and empowerment to enable flexible ways of working. The successful candidate may work flexibly within their jurisdiction with attendance at the workplace for in-person collaboration on at least two anchor days per week. All smart working arrangements are subject to manager approval and ongoing review, based on the operational requirements of the role, the team, and the individual.

 

Reporting To
The Telecoms Operations & Assets Manager, Networks Telecoms, Customer & Digital transformation Networks Assets, ESB Networks.

 

Why Work with Us? 

  • Opportunity to lead Ireland’s transition to net zero carbon future. 
  • Career development through mentoring and training.  
  • Corporate Social Responsibility Opportunities. 
  • Sports and Social Clubs. 
  • Networking opportunities. 
  • Credit Union. 
  • Generous Pension. 
  • Access to staff well-being programmes. 
  • Generous parental leave entitlements. 
  • Strong values-based and inclusive culture. 
  • Strong commitment to diversity, equity and inclusion.  
  • Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted. 

 

Salary 
€71,000 - €84,000 per annum   

 
Closing Date 
25th February 2026 

 

Your application will be held in reserve for 6 months should you be suitable for the role. 

 

 

 

 

Diversity, Equity and Inclusion Statement

ESB is committed to being an equal opportunities employer. We welcome applications from all sections of society and ensure that no one is discriminated against on the grounds of race, religion or belief, ethnicity or nationality, disability, age, citizenship, marital status, domestic or civil partnership status, sexual orientation or gender identity, or any other basis as protected by law. 

Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence, recruitment@esb.ie.  

About ESB

Join us in our mission to achieve a net-zero electricity system by 2040. ESB is Ireland’s leading energy utility, with activities spanning electricity generation, transmission and distribution, energy supply, energy services and international consultancy. Operating in Ireland, Northern Ireland and Great Britain, we invest over €1 billion each year to deliver a new energy future based on reliable, affordable zero-carbon electricity.
 

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