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Admin Team Member, Business Support, Dublin Region

Vacancy Number:  23124
Business Support, Customer Service (Entry)
Job Type:  Full-time

ESB is a purpose led company striving to create a brighter future for the customers and communities we serve, leading the transition to reliable, affordable, low-carbon energy.  Today, we operate one of the most progressive electricity systems in the world, with activities spanning electricity generation, transmission, distribution and supply in Ireland, Northern Ireland and Great Britain, and an international energy consulting business.

With almost 8,000 employees we invested €1bn in infrastructure last year, contributed over €2bn to the economies we operate in and distributed over €2m across a range of community initiatives. This requires us to bring the best of our capabilities together to deliver innovative and value-driven solutions that enable our customers to live low-carbon lives. ESB strives to foster an effective and inclusive culture where people engage, challenge and feel connected to our purpose, colleagues, customers and community.




Position Description


This position will provide the successful candidate with the opportunity to develop/enhance the following skills:


  • In-depth knowledge of ESB Networks business
  • Strong Customer Service orientation
  • Use of IT applications such as SAP, Excel, Word etc.



Key Responsibilities


The key responsibilities of the role will include but are not limited to;


  • Work in accordance with agreed guidelines, policies and procedures
  • Providing excellent customer service to all Networks customers
  • Work as part of a multi-functional team and support all units within the Division
  • Share knowledge and skills openly with other members of the team
  • Reporting – Support the efficient running of the Business by providing reports
  • Facilitate and support others in achievement of team goals and contribute positively to the development of the team and self
  • Providing clerical support to Network Supervisors, Project Leaders and Managers
  • Demonstrate flexibility and adaptability to change



Working as part of a flexible team, the successful candidate will be involved with all aspects of the above work.



Knowledge, Skills and Experience


  • Working knowledge of and competency in the use of IT systems such as SAP, SAP ISU, FMIS, PHR.
  • Good communication skills with a strong emphasis on customer focus.
  • Ability to work to tight deadlines whilst maintaining accuracy and appropriate attention to detail
  • A flexible approach to working
  • An ability to work as part of a team.
  • Financial awareness of jobs planned v actual costs, Date Management & Job Closure







  • Either 3rd Level qualification or equivalent work experience.
  • Full clean driving licence 





ESB Depots, Dubin. Travel between these depots will be a feature of the role. 


ESB is committed to offering flexibility in ways of working and we call that Smart Working – combining digital tools with a culture of trust and empowerment to enable flexible and remote ways of working.

The successful candidate may combine remote / smart working within the jurisdiction, with attendance at base for in-person collaboration, the frequency of which is agreed with the manager and subject to ongoing review.


ESB is one of the founding members of The Remote Alliance – a new initiative established by the social enterprise Grow Remote. Working with other like-minded members, we’ve committed to developing solutions that will ensure remote and hybrid working can become a sustainable part of our business.


The Remote Alliance - Grow Remote



Reporting to


The successful candidate will report to the Business Support Supervisor, North East



Why Work with ESB?


  • Opportunity to lead Ireland’s transition to net zero carbon future
  • Progressive, hybrid working model
  • Career development through mentoring and training 
  • Corporate Social Responsibility Opportunities
  • Sports and Social Clubs
  • Networking opportunities
  • Credit Union
  • Generous Pension
  • Access to staff well-being programmes
  • Generous parental leave entitlements
  • Comprehensive Diversity & Inclusion programme
  • Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted





Salary starting at €30,500 per annum.



Closing date


6th June 2023



If you have any queries in relation to this job, please contact


Note: Please advise if you require any additional accommodations to
           assist you if you are called to attend at interview.