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B2B Reporting Analyst (24 Months)

 
Vacancy Number:  27002
Category:  Business
Job Type:  Full-time
 

Position Description

This is an exciting and challenging opportunity to work in the Electric Ireland Business Markets team. We have approximately 2750 Business customers for whom we strive to provide excellent customer service. 

The role of the Reporting Analyst will have responsibility for a wide range of analytic activities primarily within the Customer Services section, Electric Ireland NI B2B, supporting excellence in the Electric Ireland B2B team to enable delivery of services to a high standard, meeting all internal and external requirements. 

 

Key Responsibilities

  • Report on all Electric Ireland contact centre and agent performance (daily, weekly, monthly, quarterly)  and develop management reports for all aspects of the contact centre.
  • Gathering, understanding and documenting business requirements and impact on existing processes, systems, data and people. Developing options for delivery of requirements and recommending the optimal solution.
  • Use reporting to improve call centre productivity and ensure staffing is matched against demand. Create and manage relevant dashboards for stakeholder reporting.
  • Managing delivery of complex analytics projects which may involve 3rd parties and new tools and methodologies.
  • Working with key stakeholders (both internal and external) to facilitate the implementation of process improvements for the organisation and communicate with key stakeholders on a regular and agreed manner - ensuring their requirements are being met and that key design principles are understood and adhered to. 
  • Working with cross functional teams to develop standardised processes throughout the organisation, including implementation and document control (when required).
  • Communicating to teams on progress, plans and activities and supporting the overall team and project work as required.
     

Experience and Qualifications

Essential

  • Minimum 3+ years’ experience, two of which should be in a similar role.
  • Demonstrated ability to deliver Business Intelligence initiatives and projects.
  • Proven high level of numeracy with strong analytical skills including strong Microsoft Office Skills in particular MS Excel.
  • Ability to comprehend complex business issues involving processes, people and systems.
  • Ability to build and maintain strong relationships with key stakeholders.
  • Ability to clearly and concisely gather, interpret, analyse and document information and excellent oral and written communication skills.
  • Demonstrated ability to meet deadlines and manage multiple priorities. 

Desirable 

  • Good working knowledge and experience of quality management systems and processes.
  • Knowledge of the NI electricity retail market and knowledge of SAP systems. 
  • Experience in the Energy industry, particularly customer facing departments.
  • Previous experience with workforce management solutions.

 

Location

This position will be based in Swift Square, Santry, Dublin.

ESB is committed to smart working – combining digital tools with a culture of trust and empowerment to enable flexible ways of working. The successful candidate may work flexibly within their jurisdiction with attendance at the workplace for in-person collaboration on at least two anchor day per week. All smart working arrangements are subject to manager approval and ongoing review, based on the operational requirements of the role, the team, and the individual.


Reporting To

Business Energy Supply Propositions Manager. 

 

Why Work with Us?

  • Opportunity to lead Ireland’s transition to net zero carbon future
  • Career development through mentoring and training 
  • Corporate Social Responsibility Opportunities
  • Sports and Social Clubs
  • Networking opportunities
  • Credit Union
  • Generous Pension
  • Access to staff well-being programmes
  • Generous parental leave entitlements
  • Strong values-based and inclusive culture
  • Strong commitment to diversity, equity and inclusion
  • Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted

 

Salary

€48,100 - €56,600 per annum (depending on experience).

 

Closing Date

22nd July 2025.

 

Your application will be held in reserve for 6 months should you be suitable for the role.

Diversity, Equity and Inclusion Statement

ESB is committed to being an equal opportunities employer. We welcome applications from all sections of society and ensure that no one is discriminated against on the grounds of race, religion or belief, ethnicity or nationality, disability, age, citizenship, marital status, domestic or civil partnership status, sexual orientation or gender identity, or any other basis as protected by law. 

Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence, recruitment@esb.ie.  

About ESB

Join us in our mission to achieve a net-zero electricity system by 2040. ESB is Ireland’s leading energy utility, with activities spanning electricity generation, transmission and distribution, energy supply, energy services and international consultancy. Operating in Ireland, Northern Ireland and Great Britain, we invest over €1 billion each year to deliver a new energy future based on reliable, affordable zero-carbon electricity.
 

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