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Billing and Database Team Member (12 Months)

 
 
Vacancy Number:  26385
Customer
Job Type:  Full-time
 

ESB is a purpose led company striving to create a brighter future for the customers and communities we serve, leading the transition to reliable, affordable, low-carbon energy.  Today, we operate one of the most progressive electricity systems in the world, with activities spanning electricity generation, transmission, distribution and supply in Ireland, Northern Ireland and Great Britain, and an international energy consulting business.

With almost 8,000 employees we invested €1bn in infrastructure last year, contributed over €2bn to the economies we operate in and distributed over €2m across a range of community initiatives. This requires us to bring the best of our capabilities together to deliver innovative and value-driven solutions that enable our customers to live low-carbon lives. ESB strives to foster an effective and inclusive culture where people engage, challenge and feel connected to our purpose, colleagues, customers and community.

 

 

Position Description 

 

This is an exciting and challenging opportunity to work in a dynamic and customer focused team at a very interesting time in the commercial evolution of the Electric Ireland business.  
 
The successful candidate will gain valuable experience of our Billing and Database processes serving all Electric Ireland electricity & gas customers.   

 


Key Responsibilities 

 

•    Billing of customer accounts ensuring accurate and timely issue of invoices to customers.  
•    Support in the delivery of Team KPI’s, providing reporting, analysis as required. 
•    Managing the registration of customer accounts in Electric Ireland database. 
•    Maintaining the integrity of the customer database. 
•    Work with team to identify and implement Continuous Customer Improvement business process driving ongoing process efficiency & service improvement.  
•    Provide excellence in customer service delivery, supporting the prompt resolution of customer queries and complaints.  
•    Support key business projects. 
•    Participation in user assistance testing for systems updates e.g. price changes as required

 


Experience and Qualifications 

 

Essential

 

•    Minimum of 1 year work experience in the energy, financial, or other business sector where above knowledge and experience has been gained.  
•    A high level of commitment and flexibility.  
•    Proven ability to work as part of a team.  
•    Good organisational and planning skills.  
•    Ability to work to deadlines in a busy office environment.  
•    Experience in MS Office packages in particular Excel.  
 

Desirable 


•    A proven track record in delivery of excellent customer service
•    Proficiency in the use of SAP or equivalent.  
 

 

Location 

 

This position will be based in Dublin

 

ESB is committed to smart working – combining digital tools with a culture of trust and empowerment to enable flexible ways of working. The successful candidate may work flexibly within their jurisdiction with attendance at the workplace for in-person collaboration on at least two anchor days per week. All smart working arrangements are subject to manager approval and ongoing review, based on the operational requirements of the role, the team, and the individual.

 


Reporting To

 

Reporting to The Customer Operations Team Lead 

 

 

Why Work with Us?


•    Opportunity to lead Ireland’s transition to net zero carbon future
•    Progressive, hybrid working model
•    Career development through mentoring and training 
•    Corporate Social Responsibility Opportunities
•    Sports and Social Clubs
•    Networking opportunities
•    Credit Union
•    Generous Pension
•    Access to staff well-being programmes
•    Generous parental leave entitlements
•    Strong values-based and inclusive culture 
•    Strong commitment to diversity, equity and inclusion 
•    Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted
 

 

Salary

 

€32,400 - €38,800 depending on experience

 


Closing Date


7th March 2025

 


Note: Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence, recruitment@esb.ie

If you have any queries in relation to this job, please contact recruitment@esb.ie 

Your application will be held in reserve for 6 months should you be suitable for the role.

 

Apply now »