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Business Analyst

 
Vacancy Number:  26907
Category:  Business
Job Type:  Full-time
 

 

 

Position Description 

Facilities Management (FM) at ESB ensures buildings and facilities are managed safely and efficiently, supporting ESB’s brighter future strategy. FM oversees hard and soft services across over 90 premises through multiyear national contracts valued at over €140 million, managing over 1,000 contractors. This ensures ESB operates in well-maintained, suitable, and safe workplace environments.

 

Demand & Operations Management prioritises projects, allocates resources based on business criticality, and interfaces between the business and FM, providing governance and reporting for FM. The new role supports the Demand & Operations manager in ensuring plans, resources, and systems are in place for project delivery. Key features include managing governance, compliance, financial, and business reporting and control.

 

Strong collaboration across FM and with the wider business is essential.

 

Key Responsibilities

  • Support the development and management of FM projects and maintenance requests, ensuring effective intake and prioritisation.
  • Maintain schedules and dashboards for FM projects, tracking progress, finances, risks, and issues to ensure effective project management.
  • Provide data analytics and reports to identify trends, support decision-making, and ensure accurate evidence for contractor payments.
  • Collaborate with the wider FM team and stakeholders to manage requests, responses, and reporting, ensuring high-quality service delivery.
  • Develop sourcing plans with alternative options, working closely with the contract team to meet demand and implement strategies.
  • Assist the Demand & Operations manager in stakeholder communications, presentations, and process development and improvement.
  • Validate and analyse CAFM system reports, support contract management, and ensure timely reporting on contracts and operations.

 

Experience and Qualifications

Essential

  • 3rd level education or equivalent work experience
  • 3+ years in a similar role
  • Strong communication and stakeholder management skills for internal and external relationships.
  • Proficient in IT systems, Excel in particular
  • Experience with help desks or CAFM systems is desirable but not essential
  • Have an innovative approach and be able to demonstrate ability to actively contribute to a team that delivers results  

Desirable

  • Experience with help desks or CAFM systems
  • Knowledge contracts and supply chain

 

Location 

This position will be based in ESB Head Office, Fitzwilliam 27, Dublin 2.

 

ESB is committed to smart working – combining digital tools with a culture of trust and empowerment to enable flexible ways of working. The successful candidate may work flexibly within their jurisdiction with attendance at the workplace for in-person collaboration on at least one anchor day per week. All smart working arrangements are subject to manager approval and ongoing review, based on the operational requirements of the role, the team, and the individual.

 

Reporting To

This role will report to Demand & Operations Manager Facilities Management, Enterprise Services

 

Why Work with Us?

  • Opportunity to lead Ireland’s transition to net zero carbon future
  • Career development through mentoring and training 
  • Corporate Social Responsibility Opportunities
  • Sports and Social Clubs
  • Networking opportunities
  • Credit Union
  • Generous Pension
  • Access to staff well-being programmes
  • Generous parental leave entitlements
  • Strong values-based and inclusive culture
  • Strong commitment to diversity, equity and inclusion
  • Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted

 

Salary

€40,100 - €47,200 per annum (depending on experience)


Closing Date

4th July 2025

 

Your application will be held in reserve for 6 months should you be suitable for the role.

 

 

 

Diversity, Equity and Inclusion Statement

ESB is committed to being an equal opportunities employer. We welcome applications from all sections of society and ensure that no one is discriminated against on the grounds of race, religion or belief, ethnicity or nationality, disability, age, citizenship, marital status, domestic or civil partnership status, sexual orientation or gender identity, or any other basis as protected by law. 

Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence, recruitment@esb.ie.  

About ESB

Join us in our mission to achieve a net-zero electricity system by 2040. ESB is Ireland’s leading energy utility, with activities spanning electricity generation, transmission and distribution, energy supply, energy services and international consultancy. Operating in Ireland, Northern Ireland and Great Britain, we invest over €1 billion each year to deliver a new energy future based on reliable, affordable zero-carbon electricity.
 

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