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Change & Experience Lead

 
 
Vacancy Number:  26106
IT - Change Management
Job Type:  Full-time
 

ESB is a purpose led company striving to create a brighter future for the customers and communities we serve, leading the transition to reliable, affordable, low-carbon energy.  Today, we operate one of the most progressive electricity systems in the world, with activities spanning electricity generation, transmission, distribution and supply in Ireland, Northern Ireland and Great Britain, and an international energy consulting business.

With almost 8,000 employees we invested €1bn in infrastructure last year, contributed over €2bn to the economies we operate in and distributed over €2m across a range of community initiatives. This requires us to bring the best of our capabilities together to deliver innovative and value-driven solutions that enable our customers to live low-carbon lives. ESB strives to foster an effective and inclusive culture where people engage, challenge and feel connected to our purpose, colleagues, customers and community.

 

 

Position description   

 

ESB is seeking a seasoned Change & Experience Lead with a proven track record in delivering people-centred change management strategies within large-scale change and transformation programmes to join our team. 

The Change & Experience team is responsible for delivering structured, integrated change management services to projects and programmes within ESB’s IT Portfolio. Working within our IT Delivery function, you will be part of a highly motivated and skilled team of IT Professionals working to achieve maximum value for our customers and all our IT investments across a range of technologies.  

 

In this role you will be responsible for designing and delivering end to end change management services for assigned projects/programmes (from strategy to implementation), adopting leading change management practices and methodologies, and people experience.  

 

The ideal candidate will:  

  • have significant experience delivering end-to-end change management services in projects and programmes of varying scale and complexity 

  • collaborate effectively with others to deliver results  

  • build relationships effectively and be experienced managing stakeholders at all levels 

 

 

Key Responsibilities  

 

The Change & Experience Lead is responsible for the delivery of Change & Experience services for projects / programmes within their assigned programme or portfolio, including: 

 

  • Develop, maintain and implement comprehensive change management strategies and plans to support the effective delivery of change services for projects and programmes at ESB 

  • Directly lead and deliver impactful change management initiatives that support the adoption of new processes, systems, and technologies.  

  • Work collaboratively with colleagues and cross-functional teams to identify impacts of change on people, processes, and technology to support targeted change interventions 

  • Build and maintain relationships with others and manage key stakeholder relationships  

  • Lead, motivate and manage team members as required 

  • Design, develop and deliver core change & experience deliverables such as: Change strategy and plans, personas and change journeys, communications plan and collateral, training needs analysis and materials, business readiness, stakeholder engagement plans, culture interventions, change effectiveness metrics etc.  

  • Measure and report on the effectiveness of change initiatives, adjusting strategies as needed to ensure successful outcomes 

  • Manage and report on Change & Experience workstreams in project/programme governance structures 

  • Mentor and guide teams and key stakeholders through the change process, using deep experience in change management principles, methodologies and tools to influence and gain buy-in  

 

 

Experience and Qualifications  

 

Essential  

  • Minimum 7 years’ relevant change management experience, ideally delivering Change Management roles on Digital or Business Transformation Projects / Programmes. 

  • Demonstratable understanding and knowledge of change management principles, approaches, methodologies and tools (e.g. PROSCI etc.)  

  • Exceptional communication and interpersonal skills, with an ability to engage and influence stakeholders. 

  • Ability to clearly articulate messages to a variety of audiences.  

  • Proven leadership and effective decision-making capabilities 

  • Ability to establish and maintain strong relationships at all levels in an organisation 

  • A team player, able to work collaboratively with and through others.  

  • Experience delivering in project teams and environments 

  • Strong analytical and problem-solving abilities 

  • Flexible and adaptable; able to work in ambiguous situations.    

  • Recognised third level qualification or equivalent work experience is essential.  

 

Desirable  

  • Experience using personas and journey mapping to support people centric change strategy for business transformation. 

  • Familiarity with project management approaches, tools and phases of the project lifecycle (Waterfall and Agile projects) 

  • A solid understanding of people experience (PX) and design thinking principles 

  • Experience engaging with and managing senior stakeholders  

  • Experience with large-scale organizational change efforts. 

  • Acute business acumen and understanding of organisational issues and challenges  

  • Understanding of or previous experience delivering projects in Utility industry 

  • Qualification in Change Management (Prosci, CCMP etc, Organisational Change, Change Leadership or equivalent is highly desirable. 

  • Qualification in Culture, Organisational Behaviour, Organisational Psychology or equivalent.    

  • Qualification/Certification in in Project Management e.g. Prince2, PMP or Agile/Scrum  

  

 

Location  

 

This position will be based in ESB Head office, F27, Dublin 2.  

 

ESB is committed to smart working – combining digital tools with a culture of trust and empowerment to enable flexible ways of working. The successful candidate may work flexibly within their jurisdiction with attendance at the workplace for in-person collaboration on at least one anchor day per week. All smart working arrangements are subject to manager approval and ongoing review, based on the operational requirements of the role, the team, and the individual. 

 

 

Reporting To 

  

The role reports to the Change & Experience Services Lead, IT Delivery – Methods & Resources.  

 

 

Why Work with Us? 

 

  • Opportunity to lead Ireland’s transition to net zero carbon future 

  • Progressive, hybrid working model 

  • Career development through mentoring and training  

  • Corporate Social Responsibility Opportunities 

  • Sports and Social Clubs 

  • Networking opportunities 

  • Credit Union 

  • Generous Pension 

  • Access to staff well-being programmes 

  • Generous parental leave entitlements 

  • Strong values-based and inclusive culture  

  • Strong commitment to diversity, equity and inclusion  

  • Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted 

  

 

Salary 

 

€69,500 - €81,500 depending on experience. 

 

 
Closing Date 

 

6th January 2025.

 

 

 

 

Note: Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence, recruitment@esb.ie 

 

If you have any queries in relation to this job, please contact recruitment@esb.ie  

 

Your application will be held in reserve for 6 months should you be suitable for the role. 

 

 

 

 

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