Mobile Device & App Support Team Member

Vacancy Number: 8711

Job Type: Full-time

ESB is a purpose led company striving to create a brighter future for the customers and communities we serve, leading the transition to reliable, affordable, low-carbon energy. Today, we operate one of the most progressive electricity systems in the world, with activities spanning electricity generation, transmission, distribution and supply in Ireland, Northern Ireland and Great Britain, and an international energy consulting business.

With almost 8,000 employees we invested €1bn in infrastructure last year, contributed over €2bn to the economies we operate in and distributed over €2m across a range of community initiatives. This requires us to bring the best of our capabilities together to deliver innovative and value-driven solutions that enable our customers to live low-carbon lives. ESB strives to foster an effective and inclusive culture where people engage, challenge and feel connected to our purpose, colleagues, customers and community.

Position Description

The position involves interaction with all Stakeholders within ESB Networks and beyond. The ideal applicant should have a keen interest in supporting the mobile journey using excellent interpersonal and organizational skills. An applicant should be comfortable dealing with all levels of staff, have a good knowledge of Office 365 systems and Mobile technology.

This role involves supporting the roll-out of Mobile Technology within all business areas in ESB Networks. Support will also be required for existing and new mobile and digital technologies.The successful candidate will join a multi-location, dynamic and cross-functional team.

Key Responsibilities

First level support for all mobile device users (3300+ staff) supporting over 20+ ESB Networks iOS developed mobile apps
Work closely with the Business Support team in the Dublin region to deliver an excellent mobile and digital support service across the region with particular focus on the Networks Technicians field staff
Liaise with the Safety Technical Support Supervisor & Dublin based supervisors with focus on Shield our Safety Management system and the Network Technicians internal approval systems
Working with stakeholders across ESB Group to enable digital rollouts within ESB Networks
Liaise with IT, Mobile Network Providers, internal stakeholders
Assess training requirements, develop training material, and provide training courses for mobile users
Management of Mobile Device Hardware
Supporting the Office 365 platforms across ESBN (SharePoint, OneDrive, MS Teams) 
Producing reports using excel and maintaining records
Control documentation, directories, and permissions within MS SharePoint
Working with mobile super-users across the business and running workshops

Knowledge, Skills and Experience

Essential

Minimum of two years relevant work experience
Ability to work on own initiative

A strong interest in Mobile Technology and competency in the use of Apple devices
Ability to deliver first class customer service
Good level of proficiency of Office 365, Microsoft SharePoint, MS OneDrive, MS Teams
Excellent communication and interpersonal skills
Excellent written and presentation skills

A high level of commitment and flexibility
Willingness to learn and develop
Strong teamwork skills

Desirable

Previous experience with supporting Apple devices and/or mobile applications
Experience and strong interest in social media and in innovative technology

Qualifications

A 3rd Level qualification or equivalent work experience is essential.
A full Driving License is essential.

Location

Co. Dublin, Ireland

Reporting to

Mobile Support Manager, Networks Support

Salary Range

€35,000 - €40,000

Closing Date

30th May 2022

If you have any queries in relation to this job, please contact recruitment@esb.ie

Note: Please advise if you require any additional accommodations to
assist you if you are called to attend at interview.

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