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Mobile Device & App Support Team Member

 
 
Vacancy Number:  8711
IT
Job Type:  Full-time
 

ESB is a purpose led company striving to create a brighter future for the customers and communities we serve, leading the transition to reliable, affordable, low-carbon energy.  Today, we operate one of the most progressive electricity systems in the world, with activities spanning electricity generation, transmission, distribution and supply in Ireland, Northern Ireland and Great Britain, and an international energy consulting business.

With almost 8,000 employees we invested €1bn in infrastructure last year, contributed over €2bn to the economies we operate in and distributed over €2m across a range of community initiatives. This requires us to bring the best of our capabilities together to deliver innovative and value-driven solutions that enable our customers to live low-carbon lives. ESB strives to foster an effective and inclusive culture where people engage, challenge and feel connected to our purpose, colleagues, customers and community.

Position Description

 

The position involves interaction with all Stakeholders within ESB Networks and beyond. The ideal applicant should have a keen interest in supporting the mobile journey using excellent interpersonal and organizational skills. An applicant should be comfortable dealing with all levels of staff, have a good knowledge of Office 365 systems and Mobile technology. 

This role involves supporting the roll-out of Mobile Technology within all business areas in ESB Networks. Support will also be required for existing and new mobile and digital technologies.The successful candidate will join a multi-location, dynamic and cross-functional team.

 

 

Key Responsibilities 

 

  • First level support for all mobile device users (3300+ staff) supporting over 20+ ESB Networks iOS developed mobile apps
  • Work closely with the Business Support team in the Dublin region to deliver an excellent mobile and digital support service across the region with particular focus on the Networks Technicians field staff    
  • Liaise with the Safety Technical Support Supervisor & Dublin based supervisors with focus on Shield our Safety Management system and the Network Technicians internal approval systems  
  • Working with stakeholders across ESB Group to enable digital rollouts within ESB Networks 
  • Liaise with IT, Mobile Network Providers, internal stakeholders
  • Assess training requirements, develop training material, and provide training courses for mobile users  
  • Management of Mobile Device Hardware  
  • Supporting the Office 365 platforms across ESBN (SharePoint, OneDrive, MS Teams)  
  • Producing reports using excel and maintaining records  
  • Control documentation, directories, and permissions within MS SharePoint  
  • Working with mobile super-users across the business and running workshops

 

 

Knowledge, Skills and Experience  

 

Essential

  

  • Minimum of two years relevant work experience  
  • Ability to work on own initiative  
  • A strong interest in Mobile Technology and competency in the use of Apple devices  
  • Ability to deliver first class customer service  
  • Good level of proficiency of Office 365, Microsoft SharePoint, MS OneDrive, MS Teams 
  • Excellent communication and interpersonal skills  
  • Excellent written and presentation skills  
  • A high level of commitment and flexibility  
  • Willingness to learn and develop  
  • Strong teamwork skills  

 

Desirable

 

  • Previous experience with supporting Apple devices and/or mobile applications  
  • Experience and strong interest in social media and in innovative technology

 

 

Qualifications

 

  • A 3rd Level qualification or equivalent work experience is essential.  
  • A full Driving License is essential. 

 

 

Location 

 

Co. Dublin, Ireland 

 

 

Reporting to 

 

Mobile Support Manager, Networks Support  

 

 

Salary Range

 

€35,000 - €40,000

 

 

Closing Date

 

30th May 2022

 

If you have any queries in relation to this job, please contact recruitment@esb.ie

 

Note: Please advise if you require any additional accommodations to
           assist you if you are called to attend at interview.