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Mobile Device & App Support Team Member

Vacancy Number:  8711
Job Type:  Full-time

ESB is a purpose led company striving to create a brighter future for the customers and communities we serve, leading the transition to reliable, affordable, low-carbon energy.  Today, we operate one of the most progressive electricity systems in the world, with activities spanning electricity generation, transmission, distribution and supply in Ireland, Northern Ireland and Great Britain, and an international energy consulting business.

With almost 8,000 employees we invested €1bn in infrastructure last year, contributed over €2bn to the economies we operate in and distributed over €2m across a range of community initiatives. This requires us to bring the best of our capabilities together to deliver innovative and value-driven solutions that enable our customers to live low-carbon lives. ESB strives to foster an effective and inclusive culture where people engage, challenge and feel connected to our purpose, colleagues, customers and community.

Position Description


The position involves interaction with all Stakeholders within ESB Networks and beyond. The ideal applicant should have a keen interest in supporting the mobile journey using excellent interpersonal and organizational skills. An applicant should be comfortable dealing with all levels of staff, have a good knowledge of Office 365 systems and Mobile technology. 

This role involves supporting the roll-out of Mobile Technology within all business areas in ESB Networks. Support will also be required for existing and new mobile and digital technologies.The successful candidate will join a multi-location, dynamic and cross-functional team.



Key Responsibilities 


  • First level support for all mobile device users (3300+ staff) supporting over 20+ ESB Networks iOS developed mobile apps
  • Work closely with the Business Support team in the Dublin region to deliver an excellent mobile and digital support service across the region with particular focus on the Networks Technicians field staff    
  • Liaise with the Safety Technical Support Supervisor & Dublin based supervisors with focus on Shield our Safety Management system and the Network Technicians internal approval systems  
  • Working with stakeholders across ESB Group to enable digital rollouts within ESB Networks 
  • Liaise with IT, Mobile Network Providers, internal stakeholders
  • Assess training requirements, develop training material, and provide training courses for mobile users  
  • Management of Mobile Device Hardware  
  • Supporting the Office 365 platforms across ESBN (SharePoint, OneDrive, MS Teams)  
  • Producing reports using excel and maintaining records  
  • Control documentation, directories, and permissions within MS SharePoint  
  • Working with mobile super-users across the business and running workshops



Knowledge, Skills and Experience  




  • Minimum of two years relevant work experience  
  • Ability to work on own initiative  
  • A strong interest in Mobile Technology and competency in the use of Apple devices  
  • Ability to deliver first class customer service  
  • Good level of proficiency of Office 365, Microsoft SharePoint, MS OneDrive, MS Teams 
  • Excellent communication and interpersonal skills  
  • Excellent written and presentation skills  
  • A high level of commitment and flexibility  
  • Willingness to learn and develop  
  • Strong teamwork skills  




  • Previous experience with supporting Apple devices and/or mobile applications  
  • Experience and strong interest in social media and in innovative technology





  • A 3rd Level qualification or equivalent work experience is essential.  
  • A full Driving License is essential. 





Co. Dublin, Ireland 



Reporting to 


Mobile Support Manager, Networks Support  



Salary Range


€35,000 - €40,000



Closing Date


30th May 2022


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