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Digital Strategy & Transformation Lead, CIO

 
 
Vacancy Number:  25365
IT - Service Design
Job Type:  Full-time
 

ESB is a purpose led company striving to create a brighter future for the customers and communities we serve, leading the transition to reliable, affordable, low-carbon energy.  Today, we operate one of the most progressive electricity systems in the world, with activities spanning electricity generation, transmission, distribution and supply in Ireland, Northern Ireland and Great Britain, and an international energy consulting business.

With almost 8,000 employees we invested €1bn in infrastructure last year, contributed over €2bn to the economies we operate in and distributed over €2m across a range of community initiatives. This requires us to bring the best of our capabilities together to deliver innovative and value-driven solutions that enable our customers to live low-carbon lives. ESB strives to foster an effective and inclusive culture where people engage, challenge and feel connected to our purpose, colleagues, customers and community.

 

    

Position Description 

  

The Enterprise Services business unit is the strategic advisor to ESB’s businesses. It is also responsible for delivery and operational excellence. ESB Group operates one of the most advanced and critical technology landscapes in Ireland.  

  

We are recruiting a Digital Strategy and Transformation Lead for ESB Networks to transform ESB to a digital utility. Successful candidates will work with our business and IT capabilities to identify where digital, and data can help solve the energy industry’s decarbonisation challenge. 

  

This will include: 

  • Extracting insights and identifying areas of opportunity from operational data 

  • Facilitating the development of problem-solving ideas among business and IT leaders through design thinking and analytical techniques 

  • Engaging with our partner ecosystem to understand the potential benefits of new technologies and modern ways of working. 

  

This position is in the Digital Accelerator which is in the office of the CIO and will work alongside members of the team including Digital Strategy and Transformation Leads for Enterprise Services and CS and for Generation and Trading.  

  

  

Key Responsibilities:   

  

  • Develop and communicate a vision for how digital can unlock value aligned with strategic objectives goals. Provide leadership and direction to ensure the successful implementation of digital initiatives 

  • Partner with key stakeholders, including Business Leaders, Architecture, Cyber, Analytics, IT Delivery, Change Management and operations teams to ensure alignment and support for digital initiatives 

  • Lead the creation of strategic vision and high-level solution design artefacts (e.g. customer journeys, service blueprints, prioritised features, value case etc) 

  • Facilitate cross-functional collaboration using design thinking and conventional analytical methodologies where practical to drive transformation efforts 

  • Develop and manage comprehensive digital transformation roadmaps, identifying key initiatives to deliver transformation incrementally 

  • Stay abreast of emerging technologies and industry trends including Generative AI. Engage with Solution Planning exercises to valuate and recommend appropriate technologies and digital solutions that can enhance operational efficiency and customer experience 

  • Advocate for a human-centric approach in all initiatives. Utilise qualitative and quantitative data to understand customer/employee needs and preferences in the design of solutions that enhance engagement and satisfaction 

  • Leverage data analytics capabilities to inform strategic decisions and measure the impact of digital initiatives. Establish key performance indicators (KPIs) and metrics to track value to ensure benefits are realised. 

  • Execute research for enhancing experiences and increasing efficiency utilising ESB’s partner ecosystem to understand potential opportunities to transform 

  • Engage proactively with delivery teams to ensure the experience envisaged can be delivered. 

  

  

Experience & Qualifications 

  

Essential  

  

  • Minimum of 7 years’ relevant experience 

  • Strategy development, digital product design, business analysis or similar IT experience 

  • Relevant 3rd level Degree or equivalent work experience 

  

Desirable  

  

  • Design thinking or Product Development  

  • Accreditations such as Safe Agile or Design Sprint  

  • Understanding of large-scale assets such as energy generation and networks 

  • Data analytics 

  

  

Location 

  

This position will be based in F27, ESB Head Office, Dublin 2 (Smart Working suitable). 

  

ESB is committed to smart working – combining digital tools with a culture of trust and empowerment to enable flexible ways of working. The successful candidate may work flexibly within their jurisdiction with attendance at the workplace for in-person collaboration on at least one anchor day per week. All smart working arrangements are subject to manager approval and ongoing review, based on the operational requirements of the role, the team, and the individual. 

  

  

Reporting To 

  

The role reports to the Service Design Manager (ESBN), CIO 

  

  

Why Work with Us?

 

  • Opportunity to lead Ireland’s transition to net zero carbon future 
  • Progressive, hybrid working model 
  • Career development through mentoring and training  
  • Corporate Social Responsibility Opportunities 
  • Sports and Social Clubs 
  • Networking opportunities 
  • Credit Union 
  • Generous Pension 
  • Access to staff well-being programmes 
  • Generous parental leave entitlements 
  • Strong values-based and inclusive culture  
  • Strong commitment to diversity, equity and inclusion  
  • Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted 

  

 

Salary 

 

€66,500 - €78,500 depending on experience

 


Closing Date 

 

18th September 2024 

 

 

Note: Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence, recruitment@esb.ie 

 

If you have any queries in relation to this job, please contact recruitment@esb.ie  

 

Your application will be held in reserve for 6 months should you be suitable for the role. 

 

 

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