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Dispatchers Team Member, Network Operations

 
 
Vacancy Number:  25043
Business Support, Customer Service (Entry)
Job Type:  Full-time
 

ESB is a purpose led company striving to create a brighter future for the customers and communities we serve, leading the transition to reliable, affordable, low-carbon energy.  Today, we operate one of the most progressive electricity systems in the world, with activities spanning electricity generation, transmission, distribution and supply in Ireland, Northern Ireland and Great Britain, and an international energy consulting business.

With almost 8,000 employees we invested €1bn in infrastructure last year, contributed over €2bn to the economies we operate in and distributed over €2m across a range of community initiatives. This requires us to bring the best of our capabilities together to deliver innovative and value-driven solutions that enable our customers to live low-carbon lives. ESB strives to foster an effective and inclusive culture where people engage, challenge and feel connected to our purpose, colleagues, customers and community.

 

Position Description 

 

As ESB Networks transition the electricity system to a high renewables, low carbon system, with customers at the centre, there is a need to maintain operational excellence and ensure security of supply, whilst developing and scaling more flexible demand. ESB Networks have recently realigned the organisation structure to focus on Distribution Markets and System Operation (DMSO) capabilities required to meet the recent Energy Demand Strategy (CRU 21/06/2023) and accelerated Climate Action Plan targets. 

 

As part of the new DMSO structure, the ESB Networks National Distribution Control Centre (NDCC) team is expanding to meet the needs of the future. The NDCC comprises of the Control Room and Dispatch teams. The NDCC operates 24 hours a day, 365 days a year, to ensure that centralised operational services are delivered to the required standards. The NDCC is responsible for monitoring the electricity distribution network, responding to alarms and faults, carrying out remote operations, implementing centralised control, and dispatching field staff when required.  

The Dispatcher is responsible for contacting and dispatching field staff when required and maintaining the status of faults and outages as updates are provided.  

The role is based fulltime in a Dispatch Office, in the NDCC, in a secure location in Dublin and involves shift working including evenings, nights, weekends and public holidays. 

 

 

Key Responsibilities 

 

  • Contacting and dispatching of ESB Networks staff efficiently in response to faults on the electricity network 

  • Contacting and dispatching of ESB Networks staff efficiently in response to calls from the public and other third parties reporting emergencies and hazards on the electricity network 

  • Communication with ESB Networks staff nationwide, Control Room Operators, Customer Call Centre Agents and Emergency Services as required 

  • Monitoring, updating status and reporting of faults and emergency calls using ESB Networks’ Operations Management System (OMS/NMS) 

  • Use of other IT systems and applications to implement National Distribution Control Centre and Network Operations procedures as required 

 

 

Experience and Qualifications 

 

Essential 

 

  • Excellent communication and interpersonal skills 

  • Experience communicating key information via phone calls and using control/contact centre phone systems 

  • Good IT and computer skills - Windows and Microsoft packages 

  • Good at multi-tasking, prioritising, and working under pressure 

  • A willingness to embrace change and work with new technologies and procedures as they emerge 

  • A willingness to work shift hours including evenings, nights, weekends and public holidays 

  • A willingness to work additional hours if required outside normal scheduled rota 

 

Desirable 

 

  • An appreciation of ESB Networks electrical network and equipment and use of electrical schematics 

  • Knowledge of operational management systems or operational technology would be an advantage, but is not a requirement – training will be provided 

 

 

Location  

 

ESB Networks National Distribution Control Centre (NDCC), Leopardstown Road, Dublin 18. 

 

 

Reporting to  

 

National Distribution Control Centre Supervisor, Leopardstown Road, Dublin 18. 

 

 

Why ESB?

  

  • Opportunity to lead and operate on frontline of Ireland’s transition to net zero future 
  • Embracing & facilitating a Smart Working Future / Hybrid Working 
  • Career development through mentoring, and training 
  • Corporate Social Responsibility Opportunities 
  • Active Social & Sports Clubs 
  • Networking opportunities 
  • Credit Union 
  • Generous Pension Contributions 
  • Access to Staff Well Being programmes 
  • Generous parents leave entitlements 
  • Great team environment working to our Core Values – Courageous, Caring, Driven and Trusted 

 

 

Closing date 

  

03 December 2024

 

 

Salary 

 

Starting at €31,000 per annum (appropriate shift allowance may apply)

 

 

Note: Please advise if you require any assistance or accommodations should you be called to attend an interview.

 

If you have any queries in relation to this job, please contact recruitment@esb.ie

 

Your application will be held in reserve for 6 months should you be suitable for the role.

 

Apply now »