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Mobile Device & App Support Team Member

 
Vacancy Number:  26989
Category:  Business
Job Type:  Full-time
 

Position Description

The position involves interaction with all Stakeholders within ESB Networks and beyond.  The ideal applicant should have a keen interest in supporting the mobile journey using excellent interpersonal and organisational skills. An applicant should be comfortable dealing with all levels of staff, have a good knowledge of Office 365 systems and Mobile technology. 

This role involves supporting the roll-out of Mobile Technology within all business areas in ESB Networks.  Support will also be required for existing and new mobile and digital technologies. The successful candidate will join a multi-location, dynamic and cross-functional team.

 

Key Responsibilities 

  • First level support for all mobile device users (3600+ staff) supporting over 20+ ESB Networks iOS developed mobile apps.
  • Work closely with the Business Support team to deliver an excellent mobile and digital support service with particular focus on the Networks Technicians field staff & framework contractors.
  • Working with stakeholders across ESB Group to enable digital rollouts within ESB Networks & frameworks contractors
  • Liaise with IT, Mobile Network Providers & internal stakeholders. 
  • Assess training requirements, develop training material, and provide training courses for mobile users both in person & online.
  • Deliver Mobile Related Presentations and attend Mobile Clinics in depots.
  • Management of Mobile Device Hardware.  
  • Supporting the Office 365 platforms across ESB Networks (SharePoint, OneDrive, MS Teams).  
  • Producing reports using excel and maintaining records.  
  • Control documentation, directories, and permissions within MS SharePoint.  
  • Working with mobile super-users across the business, regular support & champion workshops.

 

Experience and Qualifications

Essential  

  • A 3rd Level qualification or equivalent work experience.  
  • Full Driving Licence. 
  • Minimum of three years relevant work experience  
  • Ability to work on own initiative  
  • A strong interest in Mobile Technology and competency in the use of Apple devices  
  • Ability to deliver first class customer service  
  • Good level of proficiency of Office 365, Microsoft SharePoint, MS OneDrive, MS Teams 
  • Excellent communication and interpersonal skills  
  • Excellent written and presentation skills  
  • A high level of commitment and flexibility  
  • Willingness to learn and develop  
  • Strong teamwork skills  

 

Desirable 

  • Previous experience with supporting Apple devices and/or mobile applications  
  • Experience and strong interest in social media and in innovative technology

 

Location

This position will be based in Dublin

 

ESB is committed to smart working – combining digital tools with a culture of trust and empowerment to enable flexible ways of working. The successful candidate may work flexibly within their jurisdiction with attendance at the workplace for in-person collaboration on at least one anchor day per week. All smart working arrangements are subject to manager approval and ongoing review, based on the operational requirements of the role, the team, and the individual.

 

Reporting to

Mobile Support Manager, Networks Delivery Services

 

Why Work with Us?

  • Opportunity to lead Ireland’s transition to net zero carbon future
  • Career development through mentoring and training 
  • Corporate Social Responsibility Opportunities
  • Sports and Social Clubs
  • Networking opportunities
  • Credit Union
  • Generous Pension
  • Access to staff well-being programmes
  • Generous parental leave entitlements
  • Strong values-based and inclusive culture
  • Strong commitment to diversity, equity and inclusion
  • Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted

 

Salary

€40,000 -  € 47,000 per annum.


Closing Date

18th of July 2025 

 

 

 

Diversity, Equity and Inclusion Statement

ESB is committed to being an equal opportunities employer. We welcome applications from all sections of society and ensure that no one is discriminated against on the grounds of race, religion or belief, ethnicity or nationality, disability, age, citizenship, marital status, domestic or civil partnership status, sexual orientation or gender identity, or any other basis as protected by law. 

Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence, recruitment@esb.ie.  

About ESB

Join us in our mission to achieve a net-zero electricity system by 2040. ESB is Ireland’s leading energy utility, with activities spanning electricity generation, transmission and distribution, energy supply, energy services and international consultancy. Operating in Ireland, Northern Ireland and Great Britain, we invest over €1 billion each year to deliver a new energy future based on reliable, affordable zero-carbon electricity.
 

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