Apply now »

Mobile Device & App Support Team Member

 
 
Vacancy Number:  26062
Business
Job Type:  Full-time
 

ESB is a purpose led company striving to create a brighter future for the customers and communities we serve, leading the transition to reliable, affordable, low-carbon energy.  Today, we operate one of the most progressive electricity systems in the world, with activities spanning electricity generation, transmission, distribution and supply in Ireland, Northern Ireland and Great Britain, and an international energy consulting business.

With almost 8,000 employees we invested €1bn in infrastructure last year, contributed over €2bn to the economies we operate in and distributed over €2m across a range of community initiatives. This requires us to bring the best of our capabilities together to deliver innovative and value-driven solutions that enable our customers to live low-carbon lives. ESB strives to foster an effective and inclusive culture where people engage, challenge and feel connected to our purpose, colleagues, customers and community.


Position Description

 

The position involves interaction with all Stakeholders within ESB Networks and beyond.  The ideal applicant should have a keen interest in supporting the mobile journey using excellent interpersonal and organisational skills. An applicant should be comfortable dealing with all levels of staff, have a good knowledge of Office 365 systems and Mobile technology. 

 

This role involves supporting the roll-out of Mobile Technology within all business areas in ESB Networks.  Support will also be required for existing and new mobile and digital technologies. The successful candidate will join a multi-location, dynamic and cross-functional team.

 

 

Key Responsibilities  

 

  • First level support for all mobile device users (3600+ staff) supporting over 20+ ESB Networks iOS developed mobile apps.
  • Work closely with the Business Support team to deliver an excellent mobile and digital support service with particular focus on the Networks Technicians field staff & framework contractors.
  • Working with stakeholders across ESB Group to enable digital rollouts within ESB Networks & frameworks contractors
  • Liaise with IT, Mobile Network Providers & internal stakeholders. 
  • Assess training requirements, develop training material, and provide training courses for mobile users both in person & online.
  • Deliver Mobile Related Presentations and attend Mobile Clinics in depots.
  • Management of Mobile Device Hardware.  
  • Supporting the Office 365 platforms across ESB Networks (SharePoint, OneDrive, MS Teams).  
  • Producing reports using excel and maintaining records.  
  • Control documentation, directories, and permissions within MS SharePoint.  
  • Working with mobile super-users across the business, regular support & champion workshops.

 

 

Experience and Qualifications

 

Essential
 

  • A 3rd Level qualification or equivalent work experience.  
  • Minimum of three years relevant work experience  
  • Ability to work on own initiative  
  • A strong interest in Mobile Technology and competency in the use of Apple devices  
  • Ability to deliver first class customer service  
  • Good level of proficiency of Office 365, Microsoft SharePoint, MS OneDrive, MS Teams 
  • Excellent communication and interpersonal skills  
  • Excellent written and presentation skills  
  • A high level of commitment and flexibility  
  • Willingness to learn and develop  
  • Strong teamwork skills
  • Full, clean Driving Licence - Travel within Ireland will be a feature of this role to provide training and in-depot Mobile clinics.  

 

Desirable

 

  • Previous experience with supporting Apple devices and/or mobile applications  
  • Experience and strong interest in social media and in innovative technology

 

 

Location

 

  • An ESB Depot in Connaught/North Leinster

 

 

Reporting to 

 

Mobile Support Manager, Networks Support

 

 

Why Work with Us?

 

  • Opportunity to lead Ireland’s transition to net zero carbon future 

  • Progressive, hybrid working model 

  • Career development through mentoring and training  

  • Corporate Social Responsibility Opportunities 

  • Sports and Social Clubs 

  • Networking opportunities 

  • Credit Union 

  • Generous Pension 

  • Access to staff well-being programmes 

  • Generous parental leave entitlements 

  • Strong values-based and inclusive culture  

  • Strong commitment to diversity, equity and inclusion  

  • Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted 

 

 

Closing Date

 

12th December 2024

 

 

 

Salary

 

Salary starting at €40,000 per annum.

 

 

Note: Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence, recruitment@esb.ie 

 

If you have any queries in relation to this job, please contact recruitment@esb.ie  

 

Your application will be held in reserve for 6 months should you be suitable for the role.

 

 

 

 

 

 

Apply now »