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Senior Customer Relationship Manager

 
 
Vacancy Number:  25880
New Business / Sales
Job Type:  Full-time
 

ESB is a purpose led company striving to create a brighter future for the customers and communities we serve, leading the transition to reliable, affordable, low-carbon energy.  Today, we operate one of the most progressive electricity systems in the world, with activities spanning electricity generation, transmission, distribution and supply in Ireland, Northern Ireland and Great Britain, and an international energy consulting business.

With almost 8,000 employees we invested €1bn in infrastructure last year, contributed over €2bn to the economies we operate in and distributed over €2m across a range of community initiatives. This requires us to bring the best of our capabilities together to deliver innovative and value-driven solutions that enable our customers to live low-carbon lives. ESB strives to foster an effective and inclusive culture where people engage, challenge and feel connected to our purpose, colleagues, customers and community.

 

 

Position Description

 

The Senior Customer Relationship Manager is a dynamic and results-driven commercial position within ESB Telecoms. Effectively, the Customer Relationship Manager is the driving force in new Customer acquisition, growing our customer base by acting as the primary first point of contact, building stakeholder relationships and developing new accounts. Travel to customer sites and networking events will be an integral part of this role.
The Senior Customer Relationship Manager will operate as a core member of the Business Development, Strategy & Regulation team in ESB Telecoms.  The team is responsible for supporting the enterprise in achieving its strategic goals and financial KPI’s.  The ideal candidate will be an experienced, results and customer focused professional - responsible for improving sales and overall business growth.  This role will have an in-depth understanding of the Irish Telecoms market, and the ecosystems of companies and operators that partake in it - and the skills and knowledge required to engage and build relationships with a variety of stakeholders across the industry.  The successful candidate will be responsible for identifying, engaging, and developing new accounts, developing comprehensive account engagement strategies, winning new contracts, and driving incremental revenue and sales orders.
 

 

Key Responsibilities 

 

•    Market Research and Analysis

  • Conduct thorough market research to identify potential customers and understand their connectivity needs.
  • Analyze industry trends, competitor activities, and market demands to inform sales strategies.

•    Customer Engagement

  • Identify and target potential customers in the telco, data centre, hyperscaler, corporate technology sectors.
  • Develop and maintain a robust pipeline of prospective clients through networking, direct marketing and attending industry events.
  • Engage with key decision-makers to understand their business challenges and connectivity requirements.
  • Grow brand awareness and market positioning of ESB Telecoms into target segments

•    Solution Development

  • Lead and collaborate with internal teams (engineering, product development, operations and commercial) to design and develop tailored fibre and connectivity solutions.
  • Present and demonstrate the value of our solutions to prospective clients, highlighting how they meet specific customer needs.

•    Sales Strategy and Execution

  • Develop and execute strategic sales plans to achieve new customer acquisition and revenue targets.
  • Prepare and deliver compelling sales presentations, proposals, and contracts.
  • Negotiate terms and close sales contracts, ensuring customer satisfaction and long-term partnerships.

•    Relationship Management

  • Build and maintain strong relationships with new and existing clients, ensuring ongoing customer satisfaction and loyalty.
  •  Act as a liaison between clients and internal teams to ensure seamless communication and project execution.

•    Performance Tracking and Reporting

  • Track and report on sales performance metrics, including lead generation, conversion rates, and revenue targets.
  • Provide regular updates to senior management on sales activities, pipeline status, and market feedback.

•    Governance and Compliance

  • Ensure all aspects of ESB governance is maintained and in full compliance relating to approvals on contracts and tender responses

•    Support and Collaboration with Internal Colleauges

  • Provide support and insights to internal team members and stakeholders relating to operational activities and day-to-day prospect and account support duties.

 

 

Experience and Qualifications 

 

Essential

  • Candidate must have previously sold, managed or delivered either Towers or Data /Fibre products.
  • Candidate must understand how to position ESB Telecoms Ltd. as the provider of choice in the market for telecommunications infrastructure and managed bandwidth services.
  • Candidate must understand how to develop and deliver strategies to win business in a highly competitive environment.
  • Candidate must be comfortable in presenting to customer stakeholders in senior roles.
  • Candidate must have 5+ years relevant experience.
  • Candidate must have basic knowledge in business case drafting and development.
  • Candidate must have strong negotiation, presentation and closing skills
  • Telecoms Sales Experience necessary (Infrastructure and/or managed services preferably)
  • Either 3rd Level qualification or equivalent work experience is essential
  • Excellent commercial, communication, and negotiation skills
  • Proficiency in CRM software and Microsoft office suite.
  • Ability to work to tight deadlines and achieve challenging targets
  • Ability to develop and execute strategic sales plans
  • Be capable of developing solution-based conversations with customers and partners.
  • Be capable of working as part of a flexible team
  • Significant experience in customer-facing situations.

 

 

Location 

 

This position will be based in F27, ESB’s Head Office, Dublin 2 or at the most appropriate local ESB location relative to the successful candidate’s home location.  The role will necessitate regular travel both to ESB Telecom Customer sites, as well as events (domestic and international) 

 

ESB is committed to smart working – combining digital tools with a culture of trust and empowerment to enable flexible ways of working. The successful candidate may work flexibly within their jurisdiction with attendance at the workplace for in-person collaboration on at least one anchor day per week. All smart working arrangements are subject to manager approval and ongoing review, based on the operational requirements of the role, the team, and the individual. 

 

 

Reporting To

 

The successful candidate will report to the head of Business Development, Strategy and Regulation.

 

 

Why Work with Us? 

 

  • Opportunity to lead Ireland’s transition to net zero carbon future 

  • Progressive, hybrid working model 

  • Career development through mentoring and training  

  • Corporate Social Responsibility Opportunities 

  • Sports and Social Clubs 

  • Networking opportunities 

  • Credit Union 

  • Generous Pension 

  • Access to staff well-being programmes 

  • Generous parental leave entitlements 

  • Strong values-based and inclusive culture  

  • Strong commitment to diversity, equity and inclusion  

  • Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted 

  

 

Salary 

 

€55,500 - €65,500 depending on experience.

 

 

Closing Date 

 

1st November 2024

 

 

Note: Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence, recruitment@esb.ie 

 

If you have any queries in relation to this job, please contact recruitment@esb.ie  

 

Your application will be held in reserve for 6 months should you be suitable for the role. 

 

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