Service Management Transformation Partner

Position Description

The Enterprise Services Strategy & Transformation team has been established to enable the successful delivery of Enterprise Services' strategic priorities and transformation roadmap. Bringing together Strategy and Service Management Transformation, the team provides the capabilities needed to design, coordinate and deliver transformation at scale.

At the center of this transformation is the Service Management Programme, which is driving the adoption of consistent service management practices, improved ways of working and new capabilities across Enterprise Services. Service Management Transformation Partners play a critical role in this journey, working with Business Transformation Leads and stakeholders to translate strategy into practical change and deliver meaningful business outcomes.

As part of the Enterprise Services Strategy & Transformation function, the role works across teams and functions to turn strategic priorities into practical, measurable outcomes. Working closely with the Service Management Transformation Lead, the successful candidate will help shape, deliver and embed transformation initiatives that strengthen service management capability, improve ways of working and support the evolution of Enterprise Services.

Acting as a trusted transformation delivery partner, the role collaborates with Business Transformation Leads, cross-functional teams and stakeholders across Enterprise Services to identify opportunities, coordinate delivery activities and support the successful implementation of strategic change. The role requires strong stakeholder engagement, problem-solving and delivery skills to help navigate complexity, manage dependencies and ensure transformation activity delivers meaningful business outcomes.

The successful candidate will contribute to the delivery of the Enterprise Services transformation roadmap while helping to establish consistent service management practices, embed new capabilities and support the development of a more integrated, effective and value-focused Enterprise Services organisation.

Key Responsibilities

• Support the delivery of the Enterprise Services Service Management Transformation Programme, helping to translate strategic priorities into measurable business outcomes.
• Act as a transformation delivery partner to Business Transformation Leads and functional teams, shaping and delivering initiatives that support the Enterprise Services transformation roadmap.
• Drive the implementation and adoption of Service Management capabilities, standards, processes and ways of working across Enterprise Services.
• Identify, assess and progress transformation and improvement opportunities that deliver value for customers, colleagues and the wider business.
• Facilitate collaboration across teams and programmes to manage interdependencies, resolve challenges and support successful delivery.
• Support governance, reporting and performance management activities, ensuring decisions are informed by accurate delivery, value and performance insights.
• Champion change and continuous improvement, helping Enterprise Services build sustainable capabilities that support long-term transformation success

Experience and Qualifications

Essential

• 5+ years' experience in transformation, business improvement, service management, programme delivery, operational excellence or a related discipline.
• Demonstrated experience leading or coordinating cross-functional transformation, change or improvement initiatives from design through to implementation and adoption.
• Strong stakeholder management and influencing skills, with the ability to build trusted relationships and collaborate effectively across all organisational levels.
• Experience facilitating workshops, leading discussions and translating business challenges into practical solutions and delivery plans.
• Experience managing risks, dependencies, issues and competing priorities in a complex delivery environment.
• Strong analytical, problem-solving and decision-making skills with the ability to use data and insights to support recommendations and continuous improvement.
• Strong communication, presentation and report-writing skills, with experience preparing updates and recommendations for management and governance forums.

Desirable

• Third level qualification, or equivalent work experience.
• Experience working in a business transformation, programme management, service management or operational excellence environment.
• Experience implementing organisational change, operating model improvements or service improvement initiatives.
• Knowledge of Service Management principles, frameworks or methodologies (e.g. ITIL, SIAM or equivalent).
• Experience coaching, mentoring or providing day-to-day guidance to colleagues or project team members.
• Qualification or certification in Project Management, Change Management, Lean, Operational Excellence, Agile delivery or a related discipline.

Location 

This position will be based in ESB’s Head Office at Fitzwilliam 27, Dublin 2.

Smart Working at ESB is designed to make ‘in-person’ time together as purposeful as possible while also enabling the effective use of digital tools and hybrid arrangements to preserve our commitment to flexibility. The successful candidate may work flexibly within the jurisdiction where they have been employed, with attendance at the workplace for in-person collaboration at least two days per week. All Smart Working arrangements are subject to regular review based on the operational requirements of the role, the team, and the business.

Reporting To

Service Management Transformation Lead

Why Work with Us?

• Opportunity to lead Ireland’s transition to net zero carbon future
• Career development through mentoring and training 
• Corporate Social Responsibility Opportunities
• Sports and Social Clubs
• Networking opportunities
• Credit Union
• Generous Pension
• Access to staff well-being programmes
• Generous parental leave entitlements
• Strong values-based and inclusive culture
• Strong commitment to diversity, equity and inclusion
• Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted

Salary

€59,000 - €70,500

Closing Date

30th July 2026

• Accountable and Ethical
• Collaborative
• Growing and Adaptive
• Proactive
• Respectful and Supportive

Notes

• Your application will be held in reserve for 6 months should you be suitable for the role.
• The successful candidate will be required to evidence their right to work in the Republic of Ireland prior to commencement of employment.