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Team Member, Profile Data Services

 
 
Vacancy Number:  25484
Business
Job Type:  Full-time
 

ESB is a purpose led company striving to create a brighter future for the customers and communities we serve, leading the transition to reliable, affordable, low-carbon energy.  Today, we operate one of the most progressive electricity systems in the world, with activities spanning electricity generation, transmission, distribution and supply in Ireland, Northern Ireland and Great Britain, and an international energy consulting business.

With almost 8,000 employees we invested €1bn in infrastructure last year, contributed over €2bn to the economies we operate in and distributed over €2m across a range of community initiatives. This requires us to bring the best of our capabilities together to deliver innovative and value-driven solutions that enable our customers to live low-carbon lives. ESB strives to foster an effective and inclusive culture where people engage, challenge and feel connected to our purpose, colleagues, customers and community.

 

Position Description

 

The Profile Data Services (PDS) team is responsible for Quarter Hourly profile data collection and delivery to Market Participants within the agreed service levels and timescales of the Market. This position will provide the successful candidate with the opportunity to work as Profile Data Services team member. The primary role will involve supporting the Manager and Team Leaders of PDS in various operational tasks within the section, in particular ensuring the smooth functioning of the PDS Helpdesk. The successful candidate will be mainly responsible for phone support for Network Technicians on the ground, using applications such as MV90 (Software Application) and SAP ISU along with MS Office etc. They will also have the opportunity to work closely with other business units in Retail Market Services such MRSO and MD Database. This is a period of significant change in the industry with the roll out of Smart Metering and new generation technologies, providing personal opportunities for both growth and development.

 

 

Key Responsibilities

 

  • Providing technical support to Network Technicians on the PDS Helpdesk phoneline.
  • Performance of PDS Operational tasks.
  • Supporting PDS Validation team. 
  • Share knowledge and skills openly with other members of the team.
  • Work in accordance with agreed guidelines, policies and procedures.
  • Support in the delivery of KPI’s, providing reporting, analysis as required.
  • Contribute to the development of new business processes and continuous Improvements.
  • Demonstrate flexibility and adaptability to change.

 

 

Experience and Qualifications

 

Essential

 

  • Either 3rd Level qualification or equivalent work experience.
  • Good communication skills with a strong emphasis on telephone communications.
  • Working knowledge and competency in the use of IT systems.
  • Ability to work to tight deadlines whilst maintaining accuracy and appropriate attention to detail.
  • A flexible approach to working and an ability to work as part of a team.

 

    Desirable

 

  • Technical support experience.
  • Knowledge of ESB Networks business.

 

 

Location

 

Leopardstown Road.

 

Why Work with Us? 
 

  • Opportunity to lead Ireland’s transition to net zero carbon future 

  • Progressive, hybrid working model 

  • Career development through mentoring and training  

  • Corporate Social Responsibility Opportunities 

  • Sports and Social Clubs 

  • Networking opportunities 

  • Credit Union 

  • Generous Pension 

  • Access to staff well-being programs 

  • Generous parental leave entitlements 

  • Strong values-based and inclusive culture  

  • Strong commitment to diversity, equity and inclusion  

  • Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted 

 


Salary

Starting from €32,000 per annumn.
 


Closing Date

21st January 2025

 

Note: Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence, recruitment@esb.ie 

 

If you have any queries in relation to this job, please contact recruitment@esb.ie  

 

Your application will be held in reserve for 6 months should you be suitable for the role. 

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