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Application Support Team Lead

Vacancy Number:  7376
Category:  Regular
Job Type:  Full-time

ESB is a purpose led company striving to create a brighter future for the customers and communities we serve, leading the transition to reliable, affordable, low-carbon energy.  Today, we operate one of the most progressive electricity systems in the world, with activities spanning electricity generation, transmission, distribution and supply in Ireland, Northern Ireland and Great Britain, and an international energy consulting business.

With 8,000 employees and revenue of over €5bn per annum, we invested €1bn in infrastructure last year, contributed over €2bn to the economies  we operate in and distributed over €2m across a range of community initiatives.  This requires us to bring the best of our capabilities together to deliver innovative and value-driven solutions that enable our customers to live low-carbon lives. ESB strives to foster an effective and inclusive culture where people engage, challenge and feel connected to our purpose, colleagues, customers and community.

Technology plays a leading role in enabling and delivering ESB’s transition to a digital, low carbon utility, but it’s our people who ensure we succeed. With almost 800 people working across our IT Delivery and CIO functions, together we design, build and support a broad range of technologies and services to deliver on our mission to bring sustainable and competitive energy solutions to all customers. We achieve this by harnessing all our resources, investing in our people and working collaboratively together.


To further enhance our capabilities we are looking for talented Application Support Team Lead to start their journey with us to lead the transition to reliable, affordable low-carbon energy – a brighter future for the benefit of all.


Position Description

Generation Application Support team provides a service for support, maintenance, development and implementation of enhancements for applications managed by the team on behalf of ESB Generation. The team operates with a DevOps support model. It also provides project services in the form of technical expertise to the business, as required. The team support the 24/7 business of Generation Operations (including the power stations).


The role of the Team Leader is to develop and manage the team effectively in order to deliver all work programmes, services and processes to the highest standards while maximising individual and team potential. Regular engagement with our key stakeholders in the business unit and in the Generation & Trading IT & Digital Business Partner team is a feature of this role. This is a critical role and key interface between IT Delievey and Power Generation.


Key Responsibilities

  • Responsible for the Health and Safety and Wellbeing of all team members.
  • Development of the team members, including performance management & development, clear goal setting, monitoring, mentoring and coaching.
  • Work management, including prioritisation of all internal and external demands and work requests.
  • Budgeting, financial planning, monitoring and reporting for all aspects of your area.
  • Maintenance and development of IT Policies, Procedures, Standards as related to the area.
  • Working with other ITD teams to ensure quality end-to-end service to our customers.
  • Vendor Management of service providers and strategic partners for the area.
  • Change management - risk management of any IT changes impacting services.
  • Resource planning to meet ongoing demands.
  • Monitoring and reporting on the team's performance, knowledge transfer and key indicators.
  • Responsible for regular engagement and communication with all team members as well as wider network of stakeholders.
  • Identifying and implementing process improvements opportunities across the landscape of supported applications (as well as documenting them).
  • Run or partake service review meetings with vendors and/or customers.
  • Develop support model for new systems.
  • Transition Owner for new applications (including upgrades).
  • Ensure systems and underlying components remain current (within supported versions).
  • Contribute to the formulation of operational budgets.
  • Willingness to be on out of hours support team when and if required.
  • Provide technical guidance to team members.
  • Continuous improvement of all aspects of service area as well as delivering cost efficiencies.
  • Steer the escalation process and communication for long-running or high-priority issues.
  • Engagement with CIO architecture function.


Knowledge, Skills and Experience


  • Minimum of 7 years' relevant experience.
  • Ability to analyse and explain the value of IT in business terms.
  • Ability to problem solve and be proactive when faced with a challenge.
  • Highly organised with excellent attention to detail.
  • Strong leadership skills. Previous experience of leading a team or a project.
  • Excellent knowledge of the ESB ITD organisation and services.
  • High level understanding of ESB IT infrastructure.
  • Proven ability to deliver a project or a schedule of tasks on time and within budget.
  • Planning and budgeting experience.
  • Ability to manage and adapt to change.
  • Ability to manage performance though people.
  • Proven ability to make communications happen.
  • Stakeholder management experience.
  • A proven track record of delivery.
  • Excellent written and communication skills.
  • Familiar with the ESB health and safety policies and tools.
  • Excellent written and communication skills.



  • Knowledge of how Power Generation business operate and their IT requirements.
  • Knowledge and experience of a wide-range of technologies and infrastructure.
  • ITIL best practice knowledge.
  • Experience working in a DevOps Environment




  • Third level qualification in a IT, Computing, Computer Science discipline or equivalent work experience.



ESB Head Office



€50,000 to €60,000 per annum


Closing Date

21st October 2021


If you have any queries in relation to this job, please email recruitment@esb.ie.


Note: Please advise if you require any additional accommodations to
           assist you if you are called to attend at interview.