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Admin Team Member, Business Support, Fermoy

 
 
Vacancy Number:  26088
Business Support, Customer Service (Entry)
Job Type:  Full-time
 

ESB is a purpose led company striving to create a brighter future for the customers and communities we serve, leading the transition to reliable, affordable, low-carbon energy.  Today, we operate one of the most progressive electricity systems in the world, with activities spanning electricity generation, transmission, distribution and supply in Ireland, Northern Ireland and Great Britain, and an international energy consulting business.

With almost 8,000 employees we invested €1bn in infrastructure last year, contributed over €2bn to the economies we operate in and distributed over €2m across a range of community initiatives. This requires us to bring the best of our capabilities together to deliver innovative and value-driven solutions that enable our customers to live low-carbon lives. ESB strives to foster an effective and inclusive culture where people engage, challenge and feel connected to our purpose, colleagues, customers and community.

 

Position Description

 

This position will provide the successful candidate with the opportunity to develop/enhance the following skills:

 

  • In-depth knowledge of ESB Networks business
  • Strong Customer Service orientation
  • Use of IT applications such as SAP, Excel, Sharepoint, Word etc.

 

 

Key Responsibilities

 

  • Work in accordance with agreed guidelines, policies and procedures
  • Providing excellent customer service to all Networks customers
  • Work as part of a multi-functional team and support all units nationally
  • Share knowledge and skills openly with other members of the team
  • Reporting – Support the efficient running of the Business by providing reports
  • Facilitate and support others in achievement of team goals and contribute positively to the development of the team and self
  • Providing clerical/project support to Network Supervisors, Project Leaders, and Managers
  • Demonstrate flexibility and adaptability to change 
  • Analysis of all Work Programmes from a delivery perspective
  • Responsible for Sharepoint workflows and maintenance of Data.
  • Monitor and report on completion of critical Programme items that have been prioritised for completion. i.e., Continuity Programme.
  • Look for internal best practice and better ways of process management.
  • Ensure Business Support performance is monitored and highlighted to enable delivery of Work Programme 24 and future programmes.

 

Working as part of a flexible team, the successful candidate will be involved with all aspects of the above work.

 

 

Experience and Qualifications

 

  • Either 3rd Level qualification or equivalent work experience.
  • Working knowledge of and competency in the use of IT systems such as SAP, SAP ISU, FMIS, PHR.
  • Good communication skills with a strong emphasis on customer focus.
  • Ability to work to tight deadlines whilst maintaining accuracy and appropriate attention to detail
  • A flexible approach to working
  • An ability to work as part of a team.
  • Financial awareness of jobs planned v actual costs, Date Management & Job Closure
  • Full, clean driving licence 

 

 

Location

 

Fermoy, Co. Cork.

 

While training attendance in the office will be required 5 days a week and when training is complete a minimum 3 days per week will be a requirement of this role.

 

ESB is committed to smart working – combining digital tools with a culture of trust and empowerment to enable flexible ways of working. The successful candidate may work flexibly within their jurisdiction with attendance at the workplace for in-person collaboration on at least one anchor day per week. All smart working arrangements are subject to manager approval and ongoing review, based on the operational requirements of the role, the team, and the individual. 

 

 

Reporting to

 

The successful candidate will report to the Business Support Supervisor, Delivery Support

 

 

Why Work with Us?

 

  • Opportunity to lead Ireland’s transition to net zero carbon future 

  • Progressive, hybrid working model 

  • Career development through mentoring and training  

  • Corporate Social Responsibility Opportunities 

  • Sports and Social Clubs 

  • Networking opportunities 

  • Credit Union 

  • Generous Pension 

  • Access to staff well-being programmes 

  • Generous parental leave entitlements 

  • Strong values-based and inclusive culture  

  • Strong commitment to diversity, equity and inclusion  

  • Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted 

 

 

Salary 

 

Starting at €32,400 per annum

 

 

Closing date 

  

14th January 2025

 

 

Note: Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence, recruitment@esb.ie 

 

If you have any queries in relation to this job, please contact recruitment@esb.ie  

 

Your application will be held in reserve for 6 months should you be suitable for the role. 

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