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Business Process Improvement Specialist

 
Vacancy Number:  27324
Category:  Business
Job Type:  Full-time
 

Position Description 

The ESB Networks Business Process Improvement sits within the Digital & Process Support team within Networks Delivery Services, the team leads, manages, supports & participates in a wide range of business process improvement initiatives. The team’s objective is to deliver innovative and value-driven solutions for internal & external customers that will improve performance, resulting in tangible, measurable benefits throughout ESB Networks. 

 

Key Responsibilities 

  • Assist in the Identification of business processes that require review and improvement. 
  • Collaborate with line managers to conduct structured process reviews, providing support and guidance throughout 
  • Ensure that reviews are conducted using appropriate frameworks and methodologies to deliver consistent and actionable outcomes. 
  • Identify and implement actions to improving business processes and systems. 
  • Participate in the analysis of data to support the business initiatives. 
  • Foster strong, innovative, collaborative teamwork within the Process Improvement team and within the teams across the business. 
  • Apply problem-solving skills to design and deliver effective solutions using available technologies, such as Office 365. 
  • Provide support to ESB Networks SharePoint site owners and users, enabling them to maximise the platform’s capabilities. 

 

Experience and Qualifications  

Essential 

  • Either 3rd Level qualification or equivalent work experience  
  • Minimum of 2 years working experience 
  • A strong interest and competency in the use of Technology 
  • A strong working knowledge of Office 365, Microsoft SharePoint, MS OneDrive etc. 
  • Excellent communication and interpersonal skills 
  • Ability to work with a wide range of stakeholders and business functions 
  • A high level of commitment and flexibility 
  • Strong teamwork skills 
  • A track record of innovation and critical thinking 
  • Full clean driving licence 

 

Desirable 

  • Lean Six Sigma or other Process Improvement methodologies experience 
  • Previous Office 365/ MS SharePoint experience 
  • Previous PowerApps/Power Automate experience 
  • A knowledge of SAP IT systems 

 

Location 

Flexible, Preferred location Portlaoise or Cork, however other locations will be considered 

ESB is committed to smart working – combining digital tools with a culture of trust and empowerment to enable flexible ways of working. The successful candidate may work flexibly within their jurisdiction with attendance at the workplace for in-person collaboration on at least one anchor day per week. All smart working arrangements are subject to manager approval and ongoing review, based on the operational requirements of the role, the team, and the individual. 

 

Reporting to 

Business Process and Performance Improvement Manager in Digital & Process Support, Networks Delivery Services 

 

Why Work with Us?

  • Opportunity to lead Ireland’s transition to net zero carbon future
  • Career development through mentoring and training 
  • Corporate Social Responsibility Opportunities
  • Sports and Social Clubs
  • Networking opportunities
  • Credit Union
  • Generous Pension
  • Access to staff well-being programmes
  • Generous parental leave entitlements
  • Strong values-based and inclusive culture
  • Strong commitment to diversity, equity and inclusion
  • Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted

 

Salary

€40,000 - €47,000 per annum. 


Closing Date

3rd of October 2025

 

Your application will be held in reserve for 6 months should you be suitable for the role.

 

Diversity, Equity and Inclusion Statement

ESB is committed to being an equal opportunities employer. We welcome applications from all sections of society and ensure that no one is discriminated against on the grounds of race, religion or belief, ethnicity or nationality, disability, age, citizenship, marital status, domestic or civil partnership status, sexual orientation or gender identity, or any other basis as protected by law. 

Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence, recruitment@esb.ie.  

About ESB

Join us in our mission to achieve a net-zero electricity system by 2040. ESB is Ireland’s leading energy utility, with activities spanning electricity generation, transmission and distribution, energy supply, energy services and international consultancy. Operating in Ireland, Northern Ireland and Great Britain, we invest over €1 billion each year to deliver a new energy future based on reliable, affordable zero-carbon electricity.
 

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