Database and Revenue Protection Team Member
Position Description
The Team is responsible for the management of Database and Revenue Protection activities on behalf of ESB Networks. Revenue Protection and Database are part of the Retail Market Services (RMS) organisation in ESB Networks. This position will provide the successful candidate with the opportunity to work as a Team member in Revenue Protection/Database area and will involve supporting the Team Leader in various operational tasks.
In addition there will be an opportunity to work closely with associated areas in RMS and ESB Networks e.g., Meter Reading, MRSO, Meter Operations.
This role would suit an ambitious self-starter who intent on developing a career within Revenue Protection /Database and the broader RMS organisation. Established career paths have been developed for this team.
Key Responsibilities
- The timely updating of the Central Market Database (SAP) for ESB Networks and other Industry participants
- Ensure timely and accurate processing of Market Messages
- Liaising closely with other business functions within RMS and ESB Networks.
- Resolve customers, suppliers, and staff queries or complaints in line with customer charter.
- Managing and recording all reported meter security issues.
- Billing the customers for damaged equipment and unrecorded usage due to unauthorised interference.
- Confidentiality is a particular requirement in this work area.
- Working on own initiative to achieve targets.
Experience and Qualifications
Essential
- Either 3rd Level qualification or equivalent work experience.
- Excellent IT skills – Microsoft word, Excel, PowerPoint
- Excellent communication skills and an ability to work effectively in a team
- Attention to detail is critical
Desirable
- SAP ISU
Location
This position will be based in Tralee, Kerry
Smart Working at ESB is designed to make ‘in-person’ time together as purposeful as possible while also enabling the effective use of digital tools and hybrid arrangements to preserve our commitment to flexibility. The successful candidate may work flexibly within the jurisdiction where they have been employed, with attendance at the workplace for in-person collaboration at least two days per week. All Smart Working arrangements are subject to regular review based on the operational requirements of the role, the team, and the business.
Reporting to
The successful candidate will report to the Revenue Protection: M&DS Team Leader
Why Work with Us?
- Opportunity to lead Ireland’s transition to net zero carbon future
- Career development through mentoring and training
- Corporate Social Responsibility Opportunities
- Sports and Social Clubs
- Networking opportunities
- Credit Union
- Generous Pension
- Access to staff well-being programmes
- Generous parental leave entitlements
- Strong values-based and inclusive culture
- Strong commitment to diversity, equity and inclusion
- Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted
Salary
€33,500 - €40,000 per annum.
Closing Date
10th November, 2026
Interview
Candidates who are shortlisted for interview will complete a Behavioural Interview based on each of the following Behaviours, which underpin how we work at ESB and are critical to delivering our strategy:
- Accountable and Ethical
- Collaborative
- Growing and Adaptive
- Proactive
- Respectful and Supportive
More information available on Our People Promise
Notes
Your application will be held in reserve for 6 months should you be suitable for the role.
The successful candidate will be required to evidence their right to work in the Republic of Ireland prior to commencement of employment.