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Dispatch Team Member, Network Operations

Vacancy Number:  22939
Business Support, Customer Service (Entry)
Job Type:  Full-time

ESB is a purpose led company striving to create a brighter future for the customers and communities we serve, leading the transition to reliable, affordable, low-carbon energy.  Today, we operate one of the most progressive electricity systems in the world, with activities spanning electricity generation, transmission, distribution and supply in Ireland, Northern Ireland and Great Britain, and an international energy consulting business.

With almost 8,000 employees we invested €1bn in infrastructure last year, contributed over €2bn to the economies we operate in and distributed over €2m across a range of community initiatives. This requires us to bring the best of our capabilities together to deliver innovative and value-driven solutions that enable our customers to live low-carbon lives. ESB strives to foster an effective and inclusive culture where people engage, challenge and feel connected to our purpose, colleagues, customers and community.



Position Description


The Dispatcher is involved in all the day-to-day activities of the National Distribution Control Centre and ensures the delivery of operational services to agreed standards. The Dispatcher role is shift work which operates 24 hours a day, 365 days a year.



Key Responsibilities


  • Contacting and dispatching of ESB Networks staff in response to faults and calls from the public reporting emergencies and hazards
  • Interaction with ESB Networks regional staff, Control Room Operators, Call Centre Agents and Emergency Services as required
  • Monitoring, updating and reporting of faults and emergency/hazard calls for ESB Networks
  • Facilitating the effective management of Centralised Network Control and Operations Management System (OMS)
  • Use of other IT systems and applications as required to implement NDCC and Network Operations procedures



Knowledge, Skills and Experience




  • Good communication and interpersonal skills
  • A willingness to embrace change and work with new technologies and procedures as they emerge
  • Good IT and computer skills - Windows and Microsoft packages
  • Good at multi-tasking, prioritising, and working under pressure




  • An understanding of ESB Networks Electrical Systems
  • Knowledge of the OMS system would be an advantage but is not a requirement – training will be provided





National Distribution Control Centre (NDCC), Leopardstown Road, Dublin 18



Reporting to


NDCC Supervisor, Leopardstown Road, Dublin 18



Why ESB?


  • Opportunity to lead and operate on frontline of Ireland’s transition to net zero future 
  • Embracing & facilitating a Smart Working Future / Hybrid Working 
  • Career development through mentoring, and training 
  • Corporate Social Responsibility Opportunities 
  • Active Social & Sports Clubs 
  • Networking opportunities 
  • Credit Union 
  • Generous Pension Contributions 
  • Access to Staff Well Being programmes 
  • Generous parents leave entitlements 
  • Great team environment working to our Core Values – Courageous, Caring, Driven and Trusted 



Closing date 


30th May 2023 



Salary Range 


Starting at €30,000+ per annum 


If you have any queries in relation to this job, please contact


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