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EMP - Business Support Specialist

Vacancy Number:  15241
Job Type:  Full-time

ESB is a purpose led company striving to create a brighter future for the customers and communities we serve, leading the transition to reliable, affordable, low-carbon energy.  Today, we operate one of the most progressive electricity systems in the world, with activities spanning electricity generation, transmission, distribution and supply in Ireland, Northern Ireland and Great Britain, and an international energy consulting business.

With almost 8,000 employees we invested €1bn in infrastructure last year, contributed over €2bn to the economies we operate in and distributed over €2m across a range of community initiatives. This requires us to bring the best of our capabilities together to deliver innovative and value-driven solutions that enable our customers to live low-carbon lives. ESB strives to foster an effective and inclusive culture where people engage, challenge and feel connected to our purpose, colleagues, customers and community.

Position Description


Applications are invited for the position of Business Support Specialist to the Professional Services Team in Systems Process and Contracts (SPC) in EMP.  This position offers the successful candidate the opportunity to work as part of a team responsible for the provision of Contingent Labour and Independent Contractors across ESB. The role requires working closely with many stakeholders and managers across ESB to successfully deliver their Contingent Labour resourcing requirements.  



Key Responsibilities


The key responsibilities of the role will include but will not be limited to:

  • Advising and supporting Managers on the processes for engaging Contingent Labour including approval processes, required business cases, role profiles required for agencies and project agreement.
  • Liaising with Procurement on evaluation of CVs in the mini-tender process.
  • Processing Contingent Labour Approval requests on SharePoint workflow for online approval.
  • Drafting and processing Project Agreements for signing via DocuSign with Framework Agencies.
  • Providing Business support within SPC on Supplier Relationship Management including


    • Managing Agencies submissions of CVs
    • Creating shopping carts and ensuring appropriate approvals are in place.
    • Goods receipting invoices when appropriate approvals have been received.
    • Assisting with queries on SRM workflows and following up on invoice processing queries
    • Receiving and Submitting new Vendor requests through the SAP Portal
    • Submitting SAP contract request to Procurement on completion of Framework mini tenders.


  • Contributing to a strong governmance and control framework for managing contingent labour including ensure managers submit Starter forms and Contractor Access Request forms.



Knowledge, Skills and Experience



  • Extensive knowledge in Microsoft Office (Word, Excel & Outlook).
  • Excellent working knowledge of SharePoint.




  • Strong organisational ability.
  • Knowledge of ESB’s organisation structure and ESB’s Procurement Policies.
  • Governmental Knowledge of GDPR.
  • Knowledge of SAP SRM systems.
  • Two years prior experience of SAP SRM.






Either 3rd Level qualification and/or relevant equivalent work experience is essential.





ESB is committed to offering flexibility in ways of working and we call that Smart Working – combining digital tools with a culture of trust and empowerment to enable flexible and remote ways of working.

The successful candidate may combine remote / smart working within the jurisdiction, with attendance at Engineering & Major Projects, Dublin Airport for in-person collaboration, the frequency of which is agreed with the manager and subject to ongoing review.


ESB is one of the founding members of The Remote Alliance – a new initiative established by the social enterprise Grow Remote. Working with other like-minded members, we’ve committed to developing solutions that will ensure remote and hybrid working can become a sustainable part of our business.

The Remote Alliance - Grow Remote




€35,000 - €45,000



Reporting to


Professional Services Frameworks Manager



Closing Date


5th July 2022



Note: Please advise if you require any additional accommodations to
           assist you if you are called to attend at interview.