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Admin Team Member, Networks Training Centre, Portlaoise [ Fixed Term Contract ]

 
 
Vacancy Number:  25069
Business Support, Customer Service (Entry)
Job Type:  Full-time
 

ESB is a purpose led company striving to create a brighter future for the customers and communities we serve, leading the transition to reliable, affordable, low-carbon energy.  Today, we operate one of the most progressive electricity systems in the world, with activities spanning electricity generation, transmission, distribution and supply in Ireland, Northern Ireland and Great Britain, and an international energy consulting business.

With almost 8,000 employees we invested €1bn in infrastructure last year, contributed over €2bn to the economies we operate in and distributed over €2m across a range of community initiatives. This requires us to bring the best of our capabilities together to deliver innovative and value-driven solutions that enable our customers to live low-carbon lives. ESB strives to foster an effective and inclusive culture where people engage, challenge and feel connected to our purpose, colleagues, customers and community.


Position Description

 

Team member in the Networks Training Centre administration function supports the effective and efficient delivery of training for ESB Networks.  The ESB Networks Training Centre is a dynamic location and serves a diverse group including ESB staff and external groups.  It is also the centre of ESB’s apprenticeship activity, with almost 300 apprentices in training.

This role is service-focussed and includes primary responsibility for administration associated with course delivery and accurate recording of same. It also includes a wide range of administration tasks associated with the Networks Training centre including reception duties.

 

 

Key Responsibilities

 

The role includes a wide range of responsibilities, including but not limited to:

 

  • Course setup and scheduling on SAP Success Factors
  • Recording attendance sheets and associated task records for all course participants on SAP Success Factors & SharePoint
  • Reporting on training needs/delivered using ESB systems
  • Provide reception and customer service for the ESB Networks Training Centre
  • General Administrative support for NTC (Networks Training Centre) Management Team
  • Demonstrate flexibility, adaptability to change, and commitment to continuous improvement

 

 

Experience and Qualifications

 

Essential

 

  • Either 3rd Level qualification or equivalent work experience.
  • Quality approach to the management of data and records
  • Provide a flexible approach to work to ensure the delivery of excellent customer service
  • Excellent communication, interpersonal and reporting skills
  • Ability to engage with and influence multiple stakeholders
  • Knowledge of Corporate IT systems

 

Desirable

 

  • Working knowledge of SAP HCM systems would be an advantage
  • High level of proficiency on MS Office Applications

 

 

Location

 

Networks Training Centre, Portlaoise

 

 

Reporting to

 

IT Systems and Administration Manager, Networks Training Centre


 

Why Work with Us?
 

  • Opportunity to lead Ireland’s transition to net zero carbon future 

  • Progressive, hybrid working model 

  • Career development through mentoring and training  

  • Corporate Social Responsibility Opportunities 

  • Sports and Social Clubs 

  • Networking opportunities 

  • Credit Union 

  • Generous Pension 

  • Access to staff well-being programs 

  • Generous parental leave entitlements 

  • Strong values-based and inclusive culture  

  • Strong commitment to diversity, equity and inclusion  

  • Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted 

 

 

Salary 

 

Salary starting from €30,000 per annum.

 

 

Closing Date

 

10th May 2024

 

 

Note: Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence, recruitment@esb.ie 

 

If you have any queries in relation to this job, please contact recruitment@esb.ie  

 

Your application will be held in reserve for 6 months should you be suitable for the role. 

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