Admin Team Member, Networks Training Centre

Position Description 

The team member in the Networks Training Centre administration function is responsible for supporting the effective and efficient delivery of training for ESB Networks. The ESB Networks Training Centre is a dynamic location that serves a diverse group, including both ESB staff and external parties. Additionally, it is the central hub for ESB's apprenticeship program, which currently trains over 300 apprentices. 

This role is service-oriented and primarily involves managing reception duties at the NTC. It also encompasses a variety of administrative tasks related to the Networks Training Centre, including those associated with course delivery and the accurate recording of related information. 

Key Responsibilities 

The role includes a wide range of responsibilities, including but not limited to: 

• Reception and customer service for the ESB Networks Training Centre 

• Coordinate room bookings for classroom training and meetings.  

• Recording attendance sheets and associated task records for course participants on SAP SuccessFactors & SharePoint. 

• Coordinating and tracking invoices related to training activities, ensuring timely processing and accurate record-keeping in line with ESB Networks procedures. 

• Reporting on training needs/delivered using ESB systems. 

• Demonstrate flexibility, adaptability to change, and commitment to continuous improvement. 

Experience and Qualifications  

Essential 

• Either 3rd Level qualification or equivalent work experience. 
• Provide a flexible approach to work to ensure the delivery of excellent customer service. 

• Quality approach to the management of data and records 

• Excellent communication, interpersonal and reporting skills. 

• Ability to engage with and influence multiple stakeholders. 

• Knowledge of Corporate IT systems 

Desirable 

• Working knowledge of SAP HCM systems would be an advantage. 

• High level of proficiency on MS Office Applications