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Database and Meter Security Team Member

 
Vacancy Number:  27830
Category:  Business Support, Customer Service (Entry)
Job Type:  Full-time
 

Position Description 
The Team is responsible for the management of Database and Meter Security activities on behalf of ESB Networks. Meter Security and Database are part of the Retail Market Services (RMS) organisation in ESB Networks. This position will provide the successful candidate with the opportunity to work as a Team member in Database area and will involve supporting the Team Leader in various operational tasks.  
In addition there will be an opportunity to work closely with associated areas in RMS and ESB Networks e.g., Meter Reading, MRSO, Meter Operations. 
This role would suit an ambitious self-starter who intent on developing a career within Meter Security /Database and the broader RMS organisation. Established career paths have been developed for this team.     
 
Key Responsibilities 

  • The timely updating of the Central Market Database (SAP) for ESB Networks and other Industry participants
  • Ensure timely and accurate processing of Market Messages
  • Liaising closely with other business functions within RMS and ESB Networks.
  • Resolve customers, suppliers, and staff queries or complaints in line with customer charter.
  • Managing and recording all reported meter security issues.
  • Billing the customers for damaged equipment and unrecorded usage due to unauthorised interference.
  • Confidentiality is a particular requirement in this work area. Working on own initiative to achieve targets. 
     

Experience and Qualifications 
Essential 

  • Either 3rd Level qualification or equivalent work experience.
  • Excellent IT skills – Microsoft word, Excel, PowerPoint
  • Excellent communication skills and an ability to work effectiely in a team
  • Attention to detail is critical 

 

Desirable

  • SAP ISU 

 

Location

This position will be based in  Portlaoise, Laois

 

ESB is committed to smart working – combining digital tools with a culture of trust and empowerment to enable flexible ways of working. The successful candidate may work flexibly within their jurisdiction with attendance at the workplace for in-person collaboration on at least one anchor day per week. All smart working arrangements are subject to manager approval and ongoing review, based on the operational requirements of the role, the team, and the individual.


Reporting to
Meter Security & Database Manager

 

Why Work with Us?

  • Opportunity to lead Ireland’s transition to net zero carbon future
  • Career development through mentoring and training 
  • Corporate Social Responsibility Opportunities
  • Sports and Social Clubs
  • Networking opportunities
  • Credit Union
  • Generous Pension
  • Access to staff well-being programmes
  • Generous parental leave entitlements
  • Strong values-based and inclusive culture
  • Strong commitment to diversity, equity and inclusion
  • Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted

 

Salary

€33,000 - €40,000 per annum.


Closing Date

4th of February

Diversity, Equity and Inclusion Statement

ESB is committed to being an equal opportunities employer. We welcome applications from all sections of society and ensure that no one is discriminated against on the grounds of race, religion or belief, ethnicity or nationality, disability, age, citizenship, marital status, domestic or civil partnership status, sexual orientation or gender identity, or any other basis as protected by law. 

Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence, recruitment@esb.ie.  

About ESB

Join us in our mission to achieve a net-zero electricity system by 2040. ESB is Ireland’s leading energy utility, with activities spanning electricity generation, transmission and distribution, energy supply, energy services and international consultancy. Operating in Ireland, Northern Ireland and Great Britain, we invest over €1 billion each year to deliver a new energy future based on reliable, affordable zero-carbon electricity.
 

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