Customer Operations Team Member

Position Description 

Be part of something bigger, Electric Ireland is transforming how we serve our customers and shape the future of energy. This exciting role offers lots of variety where you will get the opportunity to work across a whole range of activities to support our customer’s energy needs and much, much more.  

You’ll join a team that’s driving innovation, rethinking processes, and creating exceptional experiences for our customers. Every day, your work will make a tangible difference for thousands of homes and businesses across Ireland. 

Key Responsibilities 

• Ensuring accurate and timely issue of invoices to customers. 

• Support in the delivery of Team KPI’s, providing reporting, analysis as required. 

• Managing the registration of customer accounts in Electric Ireland database. 

• Maintaining the integrity of the customer database. 

• Work with team to identify and implement Continuous Customer Improvement business process 

• Driving ongoing process efficiency & customer service improvement. 

• Provide excellence in customer service delivery, supporting the prompt resolution of customer 

Experience and Qualifications

Essential 

• 12 months + experience in a customer care role 

• Fluent English both written & verbal skills  

• Strong problem solving & communication skills. 

• Ability to work in an exciting dynamic environment with high level of autonomy and accountability. 

• Result driven with a strong work ethic and a “can-do” attitude. 

• Business acumen and data driven decision making. 

• Excellent planning and organizational skills with ability to manage multiple priorities and meet deadlines in a busy office enviornment.   

• Experience in MS Office packages in particular Excel. 

Desirable 

• Proficiency in the use of SAP or equivalent.  

• Customer Care Qualification and/or IT Qualification desirable. 

• 3rd level education 

Location 

This position will be based Swift Square, Santry, Co. Dublin. 

ESB is committed to smart working – combining digital tools with a culture of trust and empowerment to enable flexible ways of working. The successful candidate may work flexibly within their jurisdiction with attendance at the workplace for in-person collaboration on at least two anchor days per week. All smart working arrangements are subject to manager approval and ongoing review, based on the operational requirements of the role, the team, and the individual. 

Reporting to 

Customer Operations Team Lead.