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Product Manager [15 Months]

 
Vacancy Number:  26898
Category:  Business
Job Type:  Full-time
 

 

 

Position Description 

ESB Customer Solutions, Electric Ireland is the primary customer facing business unit of the ESB Group and is the leading energy supplier in Ireland. With over 1.5 million customers in both the Republic and Northern Ireland and an annual turnover in excess of €2bn, it is the main customer interface for the ESB Group. 

 

This is an exciting opportunity for an energetic individual to work in the Net Zero Products & Innovation (NZP) team. The NZP team is responsible for the development and delivery of new & existing products and services, which support sustainable energy use, to Electric Ireland customers. This role will involve working in a product and contract management capacity.

 

Key Responsibilities

  • Develop and Launch Customer-Centric Propositions. Lead the end-to-end development of innovative customer propositions, from concept, to pilot, through to commercial launch, by leveraging customer insights, market intelligence, and collaboration across internal and external stakeholders. 
  • Manage Strategic Partnerships and Contractor Relationships. Oversee third-party delivery partners and service providers, ensuring effective onboarding, performance management, and alignment with safety, quality, and customer service standards. 
  • Drive Operational Excellence and Continuous Improvement. Manage day-to-day operational contract management activities including KPI reporting, service delivery tracking, and performance reviews. Identify and implement process improvements across customer journeys, systems, and service delivery models. 
  • Ensure Compliance, Safety, and Quality Standards. Champion Health, Safety, Environment, and Quality (SHEQ) across all activities. Ensure all operations, including those of contractors, comply with company and industry standards, technical guidelines, and safety reporting requirements. 
  • Support Procurement and Commercial Governance. Lead procurement processes for new products and partners, including preparation and evaluation. Ensure financial governance, value for money, and effective management of contractor and customer payments. 
  • Contribute to Product Roadmap and Technical Enablement. Provide technical expertise and support for the development of the Net Zero product suite. Contribute to the strategic roadmap and deliver training and guidance to internal teams to build capability and readiness.

 

Experience and Qualifications

Essential

  • 3rd level qualification in a technical discipline, or equivalent work experience.  
  • At least 5 years industry experience in a technical role in a utility or technology company 
  • Technical background and ability to understand energy services technologies and solutions. 
  • Contract Management experience of domestic and / or commercial energy technologies. 
  •  Experience in the management of Safety, Healthy, Environment and Quality in a construction related environment operating a main contractor/subcontractor model. 
  • Passion for product, technology, innovation, and creation of great customer experiences  
  • Strong written and oral communication skills and a practical, common-sense approach to getting things done.  

Desirable 

  • Prior experience working in a B2C role.
  • Experience of launching customer propositions to residential customers.  
  • Experience of development of business cases.  
  • Data analytics skills. 
  • Understanding of the energy market.  

 

Location

This position will be based in Electric Ireland, Swift Square, Northwood Business Park, Santry, Dublin 9.

 

ESB is committed to smart working – combining digital tools with a culture of trust and empowerment to enable flexible ways of working. The successful candidate may work flexibly within their jurisdiction with attendance at the workplace for in-person collaboration on at least two anchor days per week. All smart working arrangements are subject to manager approval and ongoing review, based on the operational requirements of the role, the team, and the individual.

 

Reporting To

Senior Product Manager, Net Zero Products & Innovation.

 

Why Work with Us?

  • Opportunity to lead Ireland’s transition to net zero carbon future
  • Career development through mentoring and training 
  • Corporate Social Responsibility Opportunities
  • Sports and Social Clubs
  • Networking opportunities
  • Credit Union
  • Generous Pension
  • Access to staff well-being programmes
  • Generous parental leave entitlements
  • Strong values-based and inclusive culture
  • Strong commitment to diversity, equity and inclusion
  • Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted

 

Salary

€57,900 - €68,100 per annum (depending on experience)

 

Closing Date

26th June 2025

 

Your application will be held in reserve for 6 months should you be suitable for the role.

Diversity, Equity and Inclusion Statement

ESB is committed to being an equal opportunities employer. We welcome applications from all sections of society and ensure that no one is discriminated against on the grounds of race, religion or belief, ethnicity or nationality, disability, age, citizenship, marital status, domestic or civil partnership status, sexual orientation or gender identity, or any other basis as protected by law. 

Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence, recruitment@esb.ie.  

About ESB

Join us in our mission to achieve a net-zero electricity system by 2040. ESB is Ireland’s leading energy utility, with activities spanning electricity generation, transmission and distribution, energy supply, energy services and international consultancy. Operating in Ireland, Northern Ireland and Great Britain, we invest over €1 billion each year to deliver a new energy future based on reliable, affordable zero-carbon electricity.
 

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