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Sales Contract Manager, Channel Manager [15 Months]

 
Vacancy Number:  26619
Category:  Commercial
Job Type:  Full-time
 

Position Description

The Residential Sales Contract Management team are responsible for managing the Sales requirements across all outsourced sales partners.

 

The Electric Ireland Residential Channel Sales Manager plays a pivotal role in driving Electric Ireland to achieve its residential sales targets and market share ambitions. Given the highly competitive nature of Ireland’s energy market, the successful candidate will need to inspire and motivate their teams to ensure targets for each channel are met. This role demands a leader who can drive performance through the field sales teams, online channels and price comparison websites and achieve optimal performance across these channels.

 

The specific sales targets will be challenging due to the increased competition from both established players and new entrants. The market’s dynamic nature, with high levels of customer switching and churn, adds to the challenge. We are looking for an ambitious sales channel manager who thrives in a competitive environment and is driven to reach and exceed targets.

 

Key Responsibilities

  • Management of third-party channels such as Field sales/online/price comparison websites including relevant sales admin team ensuring support is provided and all contract obligations are met.
  • Delivering on annual sales targets set out by residential strategy in line with the current budget allocation for Field sales/online/price comparison websites.
  • Ensure the smooth flow of all sales processed end to end, ensuring all policies and procedures are adhered to, including the identification and resolution of any bottlenecks.
  • Continually align resources with third parties to align with forecasting ensuring teams have required staffing to meet KPI’s and sales.
  • Ongoing regular reporting on sales targets identifying any underperformance and trends while providing insights and recommendations to address any deviations from target.
  • Manage the transition of new products from the business to the outsource partners through the Contract Change Control Process.

 

Experience and Qualifications

Essential

  • A relevant 3rd level qualification or equivalent work experience
  • Proven ability in managing a 3rd party vendor and achieving sales targets
  • Excellent customer service, management and organisational skills
  • Ability to build relationships and work on variety of projects simultaneously
  • Excellent communication, negotiation and influencing skills
  • Strong IT and analytical skills

Desirable 

  • Minimum 5 years’ experience in a similar role
  • Prior experience of digital, face-to-face sales and telesales would be advantageous.

  • Excellent knowledge of Electric Ireland’s wide range of energy products, services, policies and processes

 

Location

This position will be based in Swift Square, Santry, Dublin 9.

 

ESB is committed to smart working – combining digital tools with a culture of trust and empowerment to enable flexible ways of working. The successful candidate may work flexibly within their jurisdiction with attendance at the workplace for in-person collaboration on at least two anchor days per week. All smart working arrangements are subject to manager approval and ongoing review, based on the operational requirements of the role, the team, and the individual.

 

Reporting To

This role will report to Residential Sales Manager

 

 

Why Work with Us?

  • Opportunity to lead Ireland’s transition to net zero carbon future
  • Progressive, hybrid working model
  • Career development through mentoring and training
  • Corporate Social Responsibility Opportunities
  • Sports and Social Clubs
  • Networking opportunities
  • Credit Union
  • Generous Pension
  • Access to staff well-being programmes
  • Generous parental leave entitlements
  • Strong values-based and inclusive culture
  • Strong commitment to diversity, equity and inclusion
  • Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted

 

Salary

€57,900 - €68,000 per annum (depending on experience)


Closing Date

30th April 2025

 

Your application will be held in reserve for 6 months should you be suitable for the role.

Inclusion and Diversity Statement 

ESB is committed to being an equal opportunities employer. We welcome applications from all sections of society and ensure that no one is discriminated against on the grounds of race, religion or belief, ethnicity or nationality, disability, age, citizenship, marital status, domestic or civil partnership status, sexual orientation or gender identity, or any other basis as protected by law. Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence, recruitment@esb.ie.  

About ESB

Join us in our mission to achieve a net-zero electricity system by 2040. ESB is Ireland’s leading energy utility, with activities spanning electricity generation, transmission and distribution, energy supply, energy services and international consultancy. Operating in Ireland, Northern Ireland and Great Britain, we invest over €1 billion each year to deliver a new energy future based on reliable, affordable zero-carbon electricity.

Our inclusive culture fosters innovation and connection among our 9,000 employees. At ESB, we support you to be your best so that you can truly make a difference.
 

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