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Customer Service Advisor
Vacancy Number:
10070
Customer Service
Job Type:
Part-time
Position Description
- The Customer Service Advisor will join ESB Networks Customer Experience Team providing customer support to all electricity customers. Customer Service Advisors deal with a broad range of work including dealing with customer queries, emergency and no supply situations, scheduling and managing work programmes, Pay As You Go metering processes, supporting electricity suppliers, new connections and general enquiries. In this role the Customer Service Advisor works as part of highly skilled externally CCA accredited team that delivers first class customer service across various customer channels.
- The Customer Service Advisor Position is a Part-Time (25.00 Hour) Position.
Key Responsibilities
- Handling external and internal customer queries promptly and politely
- Listening to customers to anticipate/understand their needs
- Taking all necessary steps to satisfy customers’ needs efficiently and accurately and communicating this to the customer
- Confirming that customer understands and is satisfied with outcome of the query
- Completing all tasks in a professional manner, prioritising customers’ needs and safeguarding their confidentiality
- Maintaining the integrity of ESB’s IT systems, by completing all appropriate updates promptly and accurately
- Fulfilling the role of the representative of ESB to all the customers she/he engages with
The types of queries handled by the Advisor include:
- Emergency/Loss of supply calls
- Networks General Enquiry services
- Requests for a New Supply
- Meter Reading processing
- Supplier related queries
- Processing ESB Networks payments
- Scheduling and managing work programmes
- Supporting electricity suppliers
- Processing applications for new connections
- Pay As You Go Metering
- Administration
Knowledge, Skills and Experience
Essential
- Excellent Telephone interaction/communication skills
- Experience of working in a customer focused environment
- Good PC/numeric skills including use of Outlook
- Accuracy and attention to detail
- Ability to learn and apply new systems and procedures
- Initiative and problem-solving skills
Qualifications
Leaving Certificate or relevant work experience is essential.
Location
Co Cork, Ireland
Reporting to
Team Leader
If you have any queries in relation to this job, please contact recruitment@esb.ie
Note: Please advise if you require any additional accommodations to
assist you if you are called to attend at interview.