Team Member, Meter Reading/Data Collection

Position Description

The primary role will involve supporting the Team Leader of Data Collection in various operational tasks within the section. In addition, there will be an opportunity to work closely with associated areas within ESB Networks such as Retail Market Services (RMS), Database, Meter Registration Service Operator (MRSO), Smart Metering and Revenue Protection. This role would suit an ambitious self-starter, interested in working in Wilton, Cork and intent on developing a career within ESB Networks.  

Key Responsibilities

• Working as part of a highly motivated multi-functional team to ensure the integrity of data in our database
• Managing Contractor meter reading activities on a day-to-day basis
• Validating Meter readings received in a timely fashion to support billing deadline with the Marketplace.
• Engage with Suppliers, customers and support contractors to reduce sites with a Long term no access across meter points.
• Resolve customer queries and complaints in line with our customer charter.
• Facilitate and support others in achievement of team goals and contribute positively to the development of the team and self.
• Liaising closely with other business functions within Retail Market Services and ESB Networks
• Work in accordance with agreed guidelines, policies and procedures.
• Demonstrate flexibility and adaptability to change.
• The successful candidate will be involved with all aspects of the above work.

Experience and Qualifications

Essential

• Either a Third level qualification or equivalent work experience is essential
• Excellent IT skills – Microsoft Word, Excel,
• Excellent communication skills and an ability to work effectively in a team
• Attention to detail is critical

Desirable

• SAP ISU

Location

Wilton, Cork

ESB is committed to smart working – combining digital tools with a culture of trust and empowerment to enable flexible ways of working. The successful candidate may work flexibly within their jurisdiction with attendance at the workplace for in-person collaboration on at least one anchor day per week. All smart working arrangements are subject to manager approval and ongoing review, based on the operational requirements of the role, the team, and the individual. 

General

It is not anticipated that a staff member still on probation will not eligible to apply for a vacancy.

Typically, an individual must have completed their probation and should have at least two years’ experience in their current role before being eligible to apply for a promotion.

Reporting to

Meter Reading Team Leader

Salary

€32,000 to €38,000

Closing date

12th June 2025

Your application will be held in reserve for 6 months should you be suitable for the role.